Remote Installation & Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Home office stipend

Training & development

Job summary

Placements24 is seeking a Remote Installation & Support Specialist to deliver remote installation guidance and technical support for a diverse client base across South Africa. The role emphasizes proactive issue resolution, clear communication, and independent work in a fully remote setting.

You will troubleshoot, document solutions, provide remote training, and contribute to support process improvements while maintaining CRM records. A home office setup and reliable internet are expected.

Qualifications

• Experience in technical support or similar customer-facing IT role.
• Strong understanding of networks, Windows/macOS/Linux.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide remote installation guidance and configuration support for software/hardware.
• Troubleshoot and resolve client issues via phone, email, or chat.
• Guide clients through setup, usage, and best practices.
• Document solutions and update knowledge base.
• Escalate complex issues to senior teams when needed.

Skills

Technical support

Remote installation

Networking

Operating systems

Troubleshooting

Communication

Remote work

Education

CompTIA A+

Network+

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client, a rapidly expanding technology firm specializing in integrated systems, is actively seeking a dedicated and technically adept Remote Installation & Support Specialist. This is a fully remote position, allowing you to contribute your expertise from the comfort of your home office, regardless of your physical location within South Africa. You will be at the forefront of delivering exceptional installation guidance and technical support to a diverse clientele, ensuring the smooth deployment and operation of our innovative solutions. This role demands a proactive approach, excellent communication skills, and the ability to troubleshoot complex technical issues remotely. You will play a crucial role in maintaining high levels of customer satisfaction and ensuring the successful integration of our products into client environments. If you are passionate about technology and thrive in an independent, results-driven remote setting, this is the perfect opportunity for you. Join a forward-thinking company that embraces remote work and values its team members' contributions.

Key Responsibilities

• Provide remote installation assistance and configuration support for our suite of software and hardware products.
• Troubleshoot and resolve technical issues reported by clients via phone, email, or chat.
• Guide clients through setup processes, product usage, and best practices.
• Document technical solutions, create knowledge base articles, and update support documentation.
• Escalate complex issues to senior technical teams when necessary, ensuring clear communication of the problem.
• Proactively monitor client systems and provide necessary interventions to prevent issues.
• Conduct remote training sessions for clients on product features and functionalities.
• Contribute to the continuous improvement of support processes and customer experience.
• Maintain accurate records of all customer interactions and technical resolutions in the CRM system.

Requirements

• Proven experience in technical support, installation, or a similar customer-facing IT role.
• Strong understanding of network configurations, operating systems (Windows, macOS, Linux), and common software applications.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Proficiency in using remote support tools and ticketing systems.
• Demonstrated ability to work independently and manage workload effectively in a remote setting.
• A dedicated home office space with a stable high-speed internet connection.
• Technical certifications (e.g., CompTIA A+, Network+) are advantageous.
• Customer-centric mindset with a passion for providing outstanding service.
• Previous experience with SaaS products or hardware installations is a plus.

Benefits

• Fully remote position offering significant work-life balance.
• Competitive annual salary of R .
• Opportunity to work with cutting-edge technology.
• Comprehensive training and professional development programs.Contribution towards home office setup and internet expenses.
• A collaborative and supportive remote team culture.
• Direct impact on customer success and product adoption.