Remote Installation & Support Specialist (Network Infrastructure)

Placements24; Richards Bay; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Home office internet allowance

Professional development & certs

Paid time off

Bonuses

Retirement plan

Job summary

WhatJobs Direct is seeking a Remote Installation & Support Specialist to guide clients through remote installation of our network solutions and provide ongoing technical assistance. The role emphasizes clear communication, strong networking knowledge, and the ability to work effectively from a home office while supporting nationwide clients.

You will configure devices, troubleshoot issues, and maintain concise installation documentation, ensuring client success with our technologies and

Qualifications

• Experience with remote installation and network support.
• Ability to explain complex concepts to non-technical users.
• Must have reliable home office and internet.

Responsibilities

• Provide remote guidance and technical support for installation of network infrastructure components.
• Assist clients in configuring and activating new network devices via remote access tools.
• Troubleshoot and resolve network-related issues reported by clients, including connectivity problems.
• Conduct remote system diagnostics and maintenance checks.
• Develop and maintain clear documentation for installation procedures and troubleshooting guides.
• Communicate effectively with clients via phone, email, and video conferencing to ensure a positive support experience.
• Escalate complex technical issues to senior support teams when necessary.

Skills

Networking basics

Remote support

Troubleshooting

Customer communication

Multi-OS support

Education

Networking certifications (CCNA, etc.)

Tools

Remote desktop tools

Ticketing systems

Documentation tools

Job description

About the Role

Our client, WhatJobs Direct, is seeking a highly motivated and experienced Remote Installation & Support Specialist to join their forward-thinking team. This is a fully remote position, ideal for individuals who excel in independent work environments and possess a strong technical aptitude for network infrastructure installation and support. You will be responsible for guiding clients through the remote installation process of our advanced network solutions and providing ongoing technical assistance. The role demands excellent communication skills, patience, and the ability to translate complex technical concepts into easily understandable instructions. You will play a crucial part in ensuring our clients can seamlessly integrate and utilize our systems, regardless of their physical location. This role is specifically designed for candidates who can operate effectively from their home office, contributing to our client's nationwide service delivery. The focus is on delivering exceptional remote service and support, ensuring client success with our cutting-edge technologies. Your expertise in network setup and troubleshooting will be key to this role's success.

Key Responsibilities

• Provide remote guidance and technical support for the installation of network infrastructure components.
• Assist clients in configuring and activating new network devices and systems via remote access tools.
• Troubleshoot and resolve network-related issues reported by clients, including connectivity problems, performance degradation, and configuration errors.
• Conduct remote system diagnostics and maintenance checks.
• Develop and maintain clear, concise documentation for installation procedures and troubleshooting guides.
• Communicate effectively with clients via phone, email, and video conferencing to ensure a positive support experience.
• Escalate complex technical issues to senior support teams or relevant departments when necessary.
• Stay up-to-date with the latest advancements in network technology and support best practices.
• Contribute to the continuous improvement of remote support processes and tools.
• Ensure client satisfaction through prompt, accurate, and professional technical assistance.

Requirements

• Proven experience in network installation, configuration, and support, preferably in a remote capacity.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware (routers, switches, firewalls).
• Experience with remote desktop support tools and ticketing systems.
• Excellent troubleshooting and problem-solving skills applicable to network environments.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Must have a reliable internet connection and a dedicated home office space conducive to remote work.
• Proficiency in common operating systems (Windows, macOS, Linux).
• Relevant networking certifications (e.g., CompTIA Network+, CCNA) are highly desirable.
• Experience supporting clients in the Richards Bay, KwaZulu-Natal region or similar geographical areas is a plus, though the role is remote.

Benefits

• Annual salary of ZAR, paid per annum.
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health insurance coverage.
• Allowance for home office setup and internet expenses.
• Opportunities for professional development and advanced certifications.
• Generous paid time off, including vacation and sick leave.
• Performance-based bonuses.
• Access to cutting-edge remote support technologies.
• Retirement savings plan.
• A collaborative and supportive virtual team environment.