Remote Installation & Support Specialist (Network Infrastructure)

Placements24; Mtubatuba Local Municipality; Remote; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Home office allowance

Professional development

Job summary

WhatJobs Direct is seeking a highly motivated Remote Installation & Support Specialist to join our forward-thinking team. This fully remote role focuses on guiding clients through remote installation of network solutions and providing ongoing technical assistance from a home office.

You will handle installation, configuration, troubleshooting, and documentation, using your strong network knowledge and excellent communication to deliver a seamless client experience nationwide.

Qualifications

• Experience in network installation, configuration and remote support.
• Strong understanding of TCP/IP, DNS and DHCP and network hardware.
• Experience with remote desktop tools and ticketing systems.
• Excellent troubleshooting and problem-solving in network environments.
• Clear communication and customer service skills.
• Ability to explain technical info to non-technical users.
• Reliable home office setup and internet connection.
• Proficiency in Windows/macOS/Linux.
• Networking certifications (CCNA/Network+) desirable.
• Experience in Richards Bay, KwaZulu-Natal or nearby areas is a plus.

Responsibilities

• Provide remote guidance and technical support for network installations.
• Assist clients in configuring and activating network devices via remote access.
• Troubleshoot and resolve connectivity and configuration issues.
• Perform remote system diagnostics and maintenance checks.
• Create and maintain installation and troubleshooting docs.
• Communicate with clients via phone, email, and video.
• Escalate complex issues to senior teams when needed.
• Stay updated on network tech and best practices.
• Contribute to improving remote support processes.
• Ensure client satisfaction with timely assistance.

Skills

Networking basics

Remote communication

Troubleshooting

Customer service

Explain tech to others

Education

CCNA or CompTIA Network+

Tools

Remote desktop tools

Ticketing systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking a highly motivated and experienced Remote Installation & Support Specialist to join their forward-thinking team. This is a fully remote position, ideal for individuals who excel in independent work environments and possess a strong technical aptitude for network infrastructure installation and support. You will be responsible for guiding clients through the remote installation process of our advanced network solutions and providing ongoing technical assistance. The role demands excellent communication skills, patience, and the ability to translate complex technical concepts into easily understandable instructions. You will play a crucial part in ensuring our clients can seamlessly integrate and utilize our systems, regardless of their physical location. This role is specifically designed for candidates who can operate effectively from their home office, contributing to our client's nationwide service delivery. The focus is on delivering exceptional remote service and support, ensuring client success with our cutting-edge technologies. Your expertise in network setup and troubleshooting will be key to this role's success.

Key Responsibilities

• Provide remote guidance and technical support for the installation of network infrastructure components.
• Assist clients in configuring and activating new network devices and systems via remote access tools.
• Troubleshoot and resolve network-related issues reported by clients, including connectivity problems, performance degradation, and configuration errors.
• Conduct remote system diagnostics and maintenance checks.
• Develop and maintain clear, concise documentation for installation procedures and troubleshooting guides.
• Communicate effectively with clients via phone, email, and video conferencing to ensure a positive support experience.
• Escalate complex technical issues to senior support teams or relevant departments when necessary.
• Stay up-to-date with the latest advancements in network technology and support best practices.
• Contribute to the continuous improvement of remote support processes and tools.
• Ensure client satisfaction through prompt, accurate, and professional technical assistance.

Requirements

• Proven experience in network installation, configuration, and support, preferably in a remote capacity.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware (routers, switches, firewalls).
• Experience with remote desktop support tools and ticketing systems.
• Excellent troubleshooting and problem-solving skills applicable to network environments.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Must have a reliable internet connection and a dedicated home office space conducive to remote work.
• Proficiency in common operating systems (Windows, macOS, Linux).
• Relevant networking certifications (e.g., CompTIA Network+, CCNA) are highly desirable.
• Experience supporting clients in the Richards Bay, KwaZulu-Natal region or similar geographical areas is a plus, though the role is remote.

Benefits

• Annual salary of ZAR, paid per annum.
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health insurance coverage.
• Allowance for home office setup and internet expenses.
• Opportunities for professional development and advanced certifications.
• Generous paid time off, including vacation and sick leave.
• Performance-based bonuses.
• Access to cutting-edge remote support technologies.
• Retirement savings plan.
• A collaborative and supportive virtual team environment.