Remote Installation Specialist - Network Infrastructure

Placements24; Kempton Park; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Flexible working hours

Professional development

Performance incentives

Job summary

Placements24 is seeking a Remote Installation Specialist to oversee virtual deployment and configuration of network infrastructure solutions across South Africa. You will guide clients through installation, provide technical support, and ensure smooth product integration with cloud VPNs and standard networking protocols.

The role requires strong communication, remote collaboration, and the ability to manage multiple projects concurrently from a home office with reliable internet.

Qualifications

• 4+ years in IT support or network administration.
• Experience configuring routers, switches, firewalls and TCP/IP, DNS, DHCP.
• Experience with cloud-based network solutions and VPNs.
• Strong verbal and written communication for remote guidance.
• Proficient with remote desktop tools and ticketing/collaboration software.
• Excellent organization and ability to manage multiple remote projects.
• Self-motivated with minimal supervision.
• Home office setup with reliable high-speed internet is mandatory.

Responsibilities

• Provide remote technical support during installation and setup.
• Create installation guides and training materials.
• Conduct virtual walkthroughs and product configurations.
• Diagnose and resolve network issues via remote access tools.
• Collaborate with support, sales, and engineering to resolve challenges.
• Manage multiple client installation projects and ensure timely completion.
• Gather client feedback to inform improvements.
• Maintain records in the CRM system.

Skills

IT support

Network administration

Remote communication

Project management

Autonomous work

Documentation skills

Tools

Remote desktop tools

CRM systems

Ticketing systems

Collaboration software

Job description

About the Role

Our client is a rapidly expanding technology firm seeking a dedicated Remote Installation Specialist to oversee the virtual deployment and configuration of our cutting‑edge network infrastructure solutions. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. The successful candidate will play a pivotal role in guiding clients through the installation process, ensuring seamless integration of our products into their existing environments. You will be the primary point of contact for technical guidance, troubleshooting, and successful project completion, contributing significantly to client satisfaction and adoption of our services. This role demands exceptional communication skills and a deep understanding of network technologies.

Key Responsibilities

• Provide expert remote technical support and guidance to clients during the installation and setup of network infrastructure hardware and software.
• Develop and deliver clear, concise installation documentation, guides, and training materials tailored for remote deployment.
• Conduct virtual walkthroughs and demonstrations to assist clients with product configuration and integration.
• Diagnose and resolve complex technical issues related to network setup, connectivity, and performance through remote access tools.
• Collaborate with internal support teams, sales, and engineering to evolve and resolve advanced technical challenges.
• Manage multiple client installation projects simultaneously, ensuring timely and successful completion.
• Gather client feedback on the installation process and product usability to inform future improvements.
• Maintain meticulous records of all client interactions, technical issues, and resolution steps in the CRM system.

Requirements

• A strong background in IT support, network administration, or a related technical field, with at least 4 years of relevant experience.
• Proven expertise in configuring and troubleshooting various network devices (routers, switches, firewalls) and protocols (TCP/IP, DNS, DHCP).
• Experience with cloud‑based network solutions and virtual private networks (VPNs).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users remotely.
• Proficiency in using remote desktop tools, ticketing systems, and other collaboration software.
• Strong organizational and project management skills, with the ability to prioritize tasks effectively in a remote setting.
• Self‑motivated, disciplined, and able to work autonomously with minimal supervision.
• A dedicated home office setup with reliable high‑speed internet access is mandatory.

Benefits

• This fully remote role offers unparalleled flexibility and the opportunity to work with a global client base.
• Our client provides a competitive contract rate, flexible working hours, and performance‑based incentives.
• You will have access to ongoing professional development opportunities and the chance to be part of an innovative and supportive team.
• We foster a culture of continuous learning and growth, empowering our remote specialists to excel.