Remote Industrial Equipment Specialist

Placements24; Benoni; Hybrid; ZAR 700.000 - 900.000; Vollzeit

Benefits dieser Stelle

Remote work

Exposure to global clients

Zusammenfassung

Placements24 is seeking an Industrial Equipment Specialist to provide expert remote technical support for industrial machinery from a home office across South Africa.

You will analyze complex issues, develop solutions, and guide customers through maintenance tasks while collaborating with engineering teams to improve products and documentation.

Qualifikationen

• Bachelor’s degree or National Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
• Minimum of 5 years of experience in technical support, field service, or application engineering for complex industrial machinery.
• In-depth knowledge of industrial machinery mechanics, electronics, PLCs, and automation systems.

Aufgaben

• Provide advanced remote technical support and troubleshooting for industrial machinery, including complex mechanical, electrical, and control system issues.
• Analyze technical problems reported by customers using remote diagnostic tools, software logs, and detailed descriptions.
• Develop and document effective solutions, workarounds, and best practices for common and complex equipment issues.
• Guide customers through maintenance procedures, calibration, and minor repair tasks via video conferencing, phone, and detailed instructions.
• Collaborate closely with product development and engineering teams to relay customer feedback and identify product improvement opportunities.
• Create and update technical documentation, including user manuals, troubleshooting guides, and knowledge base articles.
• Respond to technical inquiries in a timely and professional manner, maintaining high levels of customer satisfaction.
• Assist in training customer support staff on new products and troubleshooting techniques.
• Manage assigned cases efficiently, ensuring resolution within established service level agreements.
• Stay abreast of new product releases, technological advancements, and industry trends relevant to industrial equipment.

Kenntnisse

Remote support

Diagnostics

PLC/Automation

Communication

Troubleshooting

Ausbildung

Bachelor’s or Diploma in Eng

Tools

Remote diagnostic software

CRM systems

Knowledge management platforms

Jobbeschreibung

Our client, a global leader in the design and manufacturing of specialized industrial machinery, is looking for a highly competent Industrial Equipment Specialist to join their technical support division. This is a fully remote position, allowing you to work from your home office anywhere in South Africa. You will be responsible for providing expert remote technical assistance, troubleshooting, and support to customers worldwide regarding the operation, maintenance, and repair of our client's sophisticated equipment. This role requires deep technical knowledge, exceptional problem-solving skills, and outstanding communication abilities to effectively guide clients through complex technical challenges. You will be a crucial link between our client's engineering teams and their end-users, ensuring maximum uptime and customer satisfaction.

Key Responsibilities

• Provide advanced remote technical support and troubleshooting for industrial machinery, including complex mechanical, electrical, and control system issues.
• Analyze technical problems reported by customers using remote diagnostic tools, software logs, and detailed descriptions.
• Develop and document effective solutions, workarounds, and best practices for common and complex equipment issues.
• Guide customers through maintenance procedures, calibration, and minor repair tasks via video conferencing, phone, and detailed instructions.
• Collaborate closely with product development and engineering teams to relay customer feedback and identify product improvement opportunities.
• Create and update technical documentation, including user manuals, troubleshooting guides, and knowledge base articles.
• Respond to technical inquiries in a timely and professional manner, maintaining high levels of customer satisfaction.
• Assist in training customer support staff on new products and troubleshooting techniques.
• Manage assigned cases efficiently, ensuring resolution within established service level agreements.
• Stay abreast of new product releases, technological advancements, and industry trends relevant to industrial equipment.

Requirements

• A Bachelor's degree or National Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
• Minimum of 5 years of experience in a technical support, field service, or application engineering role, focusing on complex industrial machinery.
• In-depth knowledge of industrial machinery mechanics, electronics, PLCs, and automation systems.
• Proficiency with remote diagnostic software, CRM systems, and knowledge management platforms.
• Excellent analytical and problem-solving skills, with a methodical approach to diagnostics.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely to a global audience.
• Proven ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• A strong customer-centric mindset and a passion for technical problem-solving.
• Reliable high-speed internet connection and a suitable home office environment are essential.
• Willingness to adapt to varying time zones for global customer support.

Benefits

• Our client offers a competitive salary and benefits package, with the significant advantage of a fully remote work arrangement.
• This allows for excellent work-life balance and the flexibility to work from anywhere within South Africa, specifically supporting clients remotely.
• You will gain exposure to cutting-edge industrial technology and work with a diverse international client base.
• Opportunities for continuous learning, professional development, and career advancement within a leading global organization are available.
• This role is perfect for experienced technical professionals seeking a challenging and rewarding remote career path, contributing to critical industrial operations.