Remote Hotel Reservations Specialist | Flexible Hours

Placements24; LegKraal Gate; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible working hours

Health & wellness benefits

Growth opportunities

Job summary

Placements24 is hiring a Remote Hotel Reservations Agent to manage bookings and inquiries from guests worldwide. This fully remote role requires excellent communication, familiarity with PMS and online booking engines, and a dedication to delivering outstanding service from a home office.

You will handle reservations, modifications, and inquiries, process payments, and look for upsell opportunities while maintaining accurate guest records and data integrity in the system.

Qualifications

• Experience in hotel reservations, travel agencies, or customer service roles.
• Proficiency with PMS and online booking engines.
• Excellent verbal and written communication in English.
• Strong organizational skills and ability to multitask.

Responsibilities

• Manage reservations via phone, email, and online platforms.
• Confirm details, process payments, and issue confirmations.
• Assist guests with inquiries on rooms, pricing, and policies.
• Handle modifications, cancellations, and special requests.
• Upsell upgrades and services to enhance revenue and guest experience.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

Online booking engines

Job description

Placements24 is hiring a Remote Hotel Reservations Agent to manage bookings and inquiries from guests worldwide. This fully remote role requires excellent communication, familiarity with PMS and online booking engines, and a dedication to delivering outstanding service from a home office.

You will handle reservations, modifications, and inquiries, process payments, and look for upsell opportunities while maintaining accurate guest records and data integrity in the system.