Remote Hotel Reservations Agent

Placements24; LegKraal Gate; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible working hours

Health & wellness benefits

Growth opportunities

Job summary

Placements24 is hiring a Remote Hotel Reservations Agent to manage bookings and inquiries from guests worldwide. This fully remote role requires excellent communication, familiarity with PMS and online booking engines, and a dedication to delivering outstanding service from a home office.

You will handle reservations, modifications, and inquiries, process payments, and look for upsell opportunities while maintaining accurate guest records and data integrity in the system.

Qualifications

• Experience in hotel reservations, travel agencies, or customer service roles.
• Proficiency with PMS and online booking engines.
• Excellent verbal and written communication in English.
• Strong organizational skills and ability to multitask.

Responsibilities

• Manage reservations via phone, email, and online platforms.
• Confirm details, process payments, and issue confirmations.
• Assist guests with inquiries on rooms, pricing, and policies.
• Handle modifications, cancellations, and special requests.
• Upsell upgrades and services to enhance revenue and guest experience.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

Online booking engines

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Remote Hotel Reservations Agent to manage bookings and inquiries from guests worldwide. This fully remote position allows you to work from home while providing essential support to travelers planning their stays. You will be responsible for handling reservations, modifying bookings, answering questions about room availability and amenities, and ensuring a smooth and positive booking experience. This role requires excellent communication skills, proficiency with booking systems, and a strong commitment to providing outstanding service from the comfort of your own home office.

Key Responsibilities

Manage incoming reservations via phone, email, and online booking platforms. Confirm booking details, process payments, and issue reservation confirmations to guests. Assist guests with inquiries regarding room types, availability, pricing, and hotel policies. Process modifications, cancellations, and special requests for existing reservations. Upsell room upgrades and additional services to enhance the guest experience and drive revenue. Maintain accurate guest records and ensure data integrity within the reservation system.

Requirements

Previous experience in hotel reservations , travel agencies, or customer service roles is essential. Proficiency with Property Management Systems (PMS) and online booking engines. Excellent verbal and written communication skills in English. Strong organizational skills and the ability to manage multiple tasks simultaneously. A customer-centric approach with a passion for delivering exceptional service. Reliable high-speed internet connection and a dedicated, quiet workspace.

Benefits

Competitive salary and potential for performance incentives. Fully remote work arrangement with flexible working hours. Comprehensive health and wellness benefits package. Opportunities for professional growth and development in the hospitality industry. A supportive team environment with regular virtual team meetings and engagement.