Virtual Concierge Specialist

Placements24; Randburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Bonus program

Remote work with flexible hours

Health, dental, and vision insurance

Professional development access

Supportive team culture

Job summary

Placements24 is seeking a Virtual Concierge Specialist to deliver premium guest support remotely from Randburg. You will handle reservations, tailor recommendations, and manage guest profiles with care, using CRM and concierge software to ensure seamless service.

In this role, expect to research local dining, attractions, and events, coordinate with vendors, and maintain professional communications across phone, email, and chat. A luxury hospitality background is essential.

Qualifications

• Minimum 3 years of luxury hospitality or high-touch customer support experience.
• Exceptional knowledge of travel, dining, and entertainment options, especially in major destinations.
• Outstanding communication, interpersonal, and problem-solving skills.
• Proficiency with concierge software, CRM systems, and virtual communication tools.
• Ability to work autonomously in a remote environment.

Responsibilities

• Provide high-level concierge services to guests via phone, email, and chat.
• Handle a wide range of guest requests, including reservations, travel arrangements, and personalized recommendations.
• Proactively research and provide information on local attractions, dining, and events.
• Collaborate with third-party vendors and internal teams to fulfill guest needs efficiently.
• Maintain detailed guest profiles and interaction logs in the CRM system.
• Ensure all guest communications are handled with utmost professionalism and discretion.

Skills

Travel knowledge

Communication

Remote work

Problem solving

CRM software

Tools

Concierge software

CRM systems

Virtual communication tools

Job description

About the Role

Our client is seeking an exceptional Virtual Concierge Specialist to provide unparalleled service to guests from a remote location, supporting their operations in Randburg . This role is central to delivering personalized assistance, making recommendations, and handling complex requests for guests, ensuring they have a seamless and memorable experience. You will be the go-to expert for information and support, leveraging technology and your extensive knowledge to anticipate needs and provide bespoke solutions, all while operating within a fully remote, digitally connected team structure.

Key Responsibilities

• Provide high-level concierge services to guests via phone, email, and chat.
• Handle a wide range of guest requests, including reservations, travel arrangements, and personalized recommendations.
• Proactively research and provide information on local attractions, dining, and events.
• Collaborate with third-party vendors and internal teams to fulfill guest needs efficiently.
• Maintain detailed guest profiles and interaction logs in the CRM system.
• Ensure all guest communications are handled with utmost professionalism and discretion.

Requirements

• Minimum 3 years of experience in luxury hospitality, concierge services, or a high-touch customer support role.
• Exceptional knowledge of travel, dining, and entertainment options, particularly in major destinations.
• Outstanding communication, interpersonal, and problem-solving skills.
• Proficiency in using concierge software, CRM systems, and virtual communication tools.
• Ability to work autonomously and manage workload effectively in a remote environment.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and access to online learning platforms.
• A supportive and dynamic team culture within a growing virtual hospitality enterprise.