Remote Healthcare Admin & Patient Support Specialist

Assist World; South Africa; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Assist World is seeking an experienced Healthcare Virtual Assistant to join a growing mental health practice. The role provides administrative and patient support, requiring a medical/healthcare background and confidence handling insurance claims, prior authorizations, and EHR documentation.

You will work independently in a remote environment, manage calls, schedule appointments, assist with billing, and communicate professionally with patients and the healthcare team, using RingCentral and the

Qualifications

• Healthcare/medical background required or healthcare-related experience.
• Strong communication skills with patients and healthcare team.
• Ability to manage administrative tasks, insurance claims, and prior authorizations.

Responsibilities

• Answer incoming patient phone calls with professional support.
• Schedule and coordinate patient appointments.
• Follow up with patients as required.
• Process and follow up on billing claims.
• Assist with insurance claim denials and rejections.
• Complete and manage prior authorizations.
• Document patient communications in the EHR accurately.
• Maintain up-to-date patient records.
• Support the practice with general healthcare administration.
• Communicate professionally with patients and healthcare team.
• Use RingCentral for phone/VOIP communications.
• Learn and work within the Eikonotes EHR system.

Tools

RingCentral

Eikonotes

EHR system

Job description

Assist World is seeking an experienced Healthcare Virtual Assistant to join a growing mental health practice. The role provides administrative and patient support, requiring a medical/healthcare background and confidence handling insurance claims, prior authorizations, and EHR documentation.

You will work independently in a remote environment, manage calls, schedule appointments, assist with billing, and communicate professionally with patients and the healthcare team, using RingCentral and the