Remote Guest Relations & Booking Manager

Huzzle.com; South Africa; On-site; ZAR 223,200 - 334,800; Full time

Benefits offered by this job

Fully Remote

Career Growth

Peer Community

Ongoing Support

Tailored Compensation

Job summary

Huzzle.com is looking for a Guest Relations & Bookings Manager to take full ownership of the guest journey, managing inquiries, reservations, and complaints across hotels and rental properties. Candidates should have 2+ years of hospitality experience and be proficient in tools like Guesty and Uplisting. This fully remote role requires excellent communication skills, the ability to handle multiple properties, and alignment with UK business hours. Benefits include flexible remote work, career growth opportunities, and tailored compensation.

Qualifications

• 2+ years of experience in hospitality, guest relations, or booking management.
• Proven experience managing hotels/B&Bs and short-term rental properties.
• Excellent written and verbal English communication skills.

Responsibilities

• Serve as the primary point of contact for guests before and after their stay.
• Manage guest requests, including special accommodations.
• Handle guest complaints and urgent issues with professionalism.

Skills

Hospitality management

Guest relations

Booking management

Communication skills

Organizational skills

Tools

Guesty

Uplisting

SiteMinder

PriceLabs

Beyond Pricing

Job description

Huzzle.com is looking for a Guest Relations & Bookings Manager to take full ownership of the guest journey, managing inquiries, reservations, and complaints across hotels and rental properties. Candidates should have 2+ years of hospitality experience and be proficient in tools like Guesty and Uplisting. This fully remote role requires excellent communication skills, the ability to handle multiple properties, and alignment with UK business hours. Benefits include flexible remote work, career growth opportunities, and tailored compensation.