Remote Guest Experience Champion

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to support guests worldwide from a home office, delivering prompt, professional, and personalized service.

You will be the primary contact for inquiries, resolving issues across email, chat and phone, and ensuring a positive, memorable guest journey with every interaction.

This remote role offers full-time hours, provided equipment, and opportunities to grow with a dynamic global team.

Qualifications

• Experience in customer service, hospitality, or guest-facing roles.
• Excellent written and verbal English communication.
• Proficient with CRM software and standard office applications.
• Strong problem-solving skills and ability to stay calm under pressure.
• Reliable high-speed internet and a dedicated home office environment.

Responsibilities

• Respond to guest inquiries via email, chat, and phone promptly.
• Provide information about services, bookings, and travel arrangements.
• Handle complaints with empathy and resolve issues.
• Document interactions and resolutions in the CRM system.
• Collaborate with internal departments to resolve complex guest concerns.

Skills

Customer service

Hospitality

Communication skills

Problem solving

Calm under pressure

Remote work discipline

Tools

CRM software

MS Office

Job description

Placements24 is seeking a Remote Guest Experience Specialist to support guests worldwide from a home office, delivering prompt, professional, and personalized service.

You will be the primary contact for inquiries, resolving issues across email, chat and phone, and ensuring a positive, memorable guest journey with every interaction.

This remote role offers full-time hours, provided equipment, and opportunities to grow with a dynamic global team.