Remote IT Support Specialist

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous paid time off

Remote-friendly / fully remote

Access to online training platforms

Job summary

Placements24 is seeking a Remote IT Support Specialist to join a global cloud infrastructure leader. You will provide first and second-level support to end-users via phone, email and chat from a home office.

You’ll diagnose hardware, software, and network issues, install and configure systems, manage accounts, document solutions, and help improve IT support processes while adhering to security policies. Strong communication and self-motivation are essential for a remote, distributed team.

Qualifications

• Experience in IT support or similar technical role.
• Strong familiarity with Windows, macOS and Linux operating systems.
• Proficient at diagnosing and resolving network and hardware issues.
• Excellent problem-solving and communication skills for remote work.
• Ability to work independently in a remote environment.

Responsibilities

• Provide first- and second-level support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network problems.
• Install, configure, and maintain computer systems and applications.
• Assist users with account management and access issues.
• Document support requests and solutions in a knowledge base.
• Escalate complex issues to senior support engineers as needed.
• Identify potential IT problems and suggest preventative measures.
• Contribute to IT support process improvements and documentation.
• Maintain adherence to IT security policies.

Skills

IT Support experience

Operating systems (Windows/macOS/Linux

Networking troubleshooting

Remote communication & writing

Independent remote work

Education

CompTIA A+ or Network+ certification

Tools

Remote support tools

Ticketing system software

Job description

About the Role

Our client, a global leader in cloud infrastructure services, is seeking a skilled and dedicated Remote IT Support Specialist to join their fully remote technical support team. This position offers an exceptional opportunity for individuals passionate about troubleshooting and resolving complex IT issues, providing timely and effective support to a diverse user base. As a key member of our distributed workforce, you will be instrumental in ensuring the smooth operation of our clients' technology environments from the comfort of your home office. This role requires excellent problem-solving skills, strong communication abilities, and a commitment to delivering outstanding customer service. We are building a world-class remote-first organization and are looking for talented individuals to grow with us. If you thrive in a remote setting and possess a strong technical aptitude, this is the perfect role for you.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist users with account management and access issues.
• Document support requests, solutions, and troubleshooting steps in a knowledge base.
• Escalate complex issues to senior support engineers or relevant teams.
• Proactively identify potential IT problems and recommend preventative measures.
• Contribute to the continuous improvement of IT support processes and documentation.
• Ensure adherence to IT security policies and procedures.
• Participate in remote team meetings and training sessions.

Requirements

• Proven experience in IT support or a similar technical role.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Proficiency in troubleshooting network connectivity and hardware issues.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, crucial for remote interaction.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-focused with a patient and helpful demeanor.
• Familiarity with remote support tools and ticketing systems.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Must have a reliable internet connection and a dedicated home office workspace.

Benefits

• Our client offers a competitive annual salary of ZAR , reflecting your expertise and dedication.
• This is a fully remote position, offering unparalleled flexibility and the convenience of working from home.
• You will receive comprehensive benefits, including health, dental, and vision insurance, along with a generous paid time off policy.
• Opportunities for professional development, including access to online training platforms and certifications, are provided.
• Our client fosters a culture of collaboration, innovation, and employee well-being within a fully remote setting.
• Join a global team and advance your IT career from anywhere.