German-Speaking Airline Customer Support Specialist

Red Ember Recruitment; Johannesburg; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Shift allowance (night hours)

Medical aid benefits

Permanent contract

Flight benefits after probation

Rotational shifts in 24/7 environment

Job summary

Red Ember Recruitment is seeking a Customer Service Consultant (German C1) for their client, based in Johannesburg. You will assist airline passengers worldwide with flight-related queries and navigate airline policies with precision.

The role requires advanced German (C1), strong English & German communication, excellent computer literacy, and the ability to work in a fast-paced, 24/7 environment. A permanent contract and night-shift allowances apply.

Qualifications

• Advanced German proficiency at C1 level (Required).
• Excellent verbal and written communication in German and English.
• Valid Namibian citizenship, permanent residence, or domicile status.
• Strong computer literacy and typing skills.
• Ability to work in a fast-paced, technology-driven environment.
• Ability to work independently and manage customer interactions professionally.
• Options 1 or 2: specify education and experience requirements.

Responsibilities

• Assist airline passengers worldwide with flight-related queries.
• Research and navigate airline policies to resolve inquiries.
• Deliver exceptional service in a fast-paced environment.

Skills

German C1 proficiency

English & German communication

Computer literacy

Education

Grade 12 / NQF Level 4

NQF Level 3 / 2–3 years experience

Job description

Red Ember Recruitment is seeking a Customer Service Consultant (German C1) for their client, based in Johannesburg. You will assist airline passengers worldwide with flight-related queries and navigate airline policies with precision.

The role requires advanced German (C1), strong English & German communication, excellent computer literacy, and the ability to work in a fast-paced, 24/7 environment. A permanent contract and night-shift allowances apply.