Remote Dispatch Coordinator

Placements24; Upington; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Performance bonuses

Remote work

Health insurance

Paid time off

Professional development

Laptop provided

Job summary

Placements24 is seeking a highly organized Remote Dispatch Coordinator to manage fleet operations from a home office. You will assign loads, optimize routes, monitor progress, and communicate with drivers, customers, sales teams, and warehouse staff to keep deliveries on schedule.

This fully remote role requires multitasking under pressure, strong knowledge of transportation logistics, and the ability to work independently with a reliable home setup.

Qualifications

• Proven experience in dispatching, logistics coordination, or a related transportation role.
• Strong understanding of fleet management principles and transportation logistics.
• Proficiency with dispatch software and GPS tracking systems.
• Excellent multitasking and problem-solving skills; able to stay calm under pressure.
• Exceptional communication and interpersonal skills for interacting with drivers and teams.
• Ability to work independently in a remote setting with strong time-management.
• High school diploma or equivalent; logistics certifications are a plus.

Responsibilities

• Assign and dispatch loads to drivers based on location, capacity, and delivery requirements.
• Optimize delivery routes to minimize transit times and fuel use.
• Monitor real-time location of dispatched vehicles using GPS tracking.
• Communicate updates with drivers and address disruptions.
• Coordinate pick-up and delivery schedules with customers and warehouse teams.
• Maintain records of dispatch activities and driver performance.
• Respond to and resolve any logistical issues or emergencies that arise during operations.
• Ensure compliance with transportation regulations and company policies.
• Generate reports on dispatch operations and efficiency metrics.
• Utilize dispatch software and other communication tools to manage movements.

Skills

Dispatching experience

Logistics coordination

GPS tracking familiarity

Multitasking

Communication skills

Remote work management

Education

High school diploma

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client, a leading national transportation and logistics company, is seeking a highly organized and efficient Remote Dispatch Coordinator to manage the coordination of their fleet operations from a remote work environment. This critical role ensures the smooth and timely movement of goods across the country. You will be responsible for assigning loads to drivers, optimizing routes, monitoring vehicle progress, and communicating effectively with all stakeholders. Leveraging advanced dispatch software and communication technologies, you will be the central hub for operational logistics. This is a fully remote position, offering the flexibility to work from home while making a significant impact on our client's service delivery. The ideal candidate possesses exceptional multitasking abilities, a calm demeanor under pressure, and a strong understanding of the transportation industry. This is an exciting opportunity to contribute to a vital sector with a forward-thinking company that embraces remote work.

Key Responsibilities

• Assign and dispatch loads to drivers based on location, capacity, and delivery requirements.
• Optimize delivery routes to ensure efficiency, minimize transit times, and reduce fuel consumption.
• Monitor the real-time location and progress of all dispatched vehicles using GPS tracking systems.
• Communicate proactively with drivers to provide updates, address concerns, and manage any disruptions.
• Liaise with customers, sales teams, and warehouse personnel to coordinate pick-up and delivery schedules.
• Maintain accurate records of all dispatch activities, including load assignments, delivery times, and driver performance.
• Respond to and resolve any logistical issues or emergencies that arise during operations.
• Ensure compliance with all transportation regulations and company policies.
• Generate regular reports on dispatch operations, including efficiency metrics and delivery success rates.
• Utilize dispatch software and other communication tools to manage and track all logistical movements.

Requirements

• Proven experience in dispatching, logistics coordination, or a related transportation role.
• Strong understanding of fleet management principles and transportation logistics.
• Proficiency in using dispatch software, GPS tracking systems, and related communication technologies.
• Excellent multitasking and problem-solving skills, with the ability to remain calm under pressure.
• Exceptional communication and interpersonal skills for effective interaction with drivers and internal teams.
• Ability to work independently and manage workload effectively in a remote setting.
• Strong organizational skills and meticulous attention to detail.
• High school diploma or equivalent; further education or certifications in logistics are a plus.
• A reliable home office setup with high-speed internet is mandatory for this remote position.
• Flexibility to work various shifts, including potential evenings and weekends, as required by operational needs.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Full remote work arrangement with a supportive team.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for professional development and career growth.
• Access to advanced dispatch and logistics technology.
• A dynamic and collaborative work environment.
• Company-provided laptop and communication equipment.