Remote Fleet Dispatcher - 24/7 Operations

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Work from home

Performance bonuses

Continuous training

Job summary

Placements24 is seeking experienced Remote Fleet Dispatchers to join a 24/7 operations center. This fully remote role requires coordinating loads, monitoring driver progress, and ensuring timely deliveries from a home office.

You will use dispatch software and GPS tracking to manage shifts, troubleshoot issues, and maintain logs while complying with regulations. A reliable internet connection and strong communication are essential.

Qualifications

• Proven experience as Fleet Dispatcher or similar role.
• Proficiency with dispatch software and GPS tracking.
• Excellent multitasking, organizational and time-management skills.
• Strong communication and interpersonal abilities under pressure.
• Able to work independently in a remote setting.
• Reliable internet and home office setup.
• Knowledge of transportation regulations and driver hour laws.
• Willing to work nights, weekends and holidays (24/7 schedule).
• Experience in East London logistics is a plus.
• High school diploma or equivalent.

Responsibilities

• Dispatch vehicles and assign loads based on routes and capacity.
• Monitor driver locations using GPS and fleet software.
• Communicate updates and instructions to drivers.
• Manage driver schedules and shifts.
• Respond to inquiries and emergencies promptly.
• Update dispatch logs and maintain records.
• Coordinate with Customer Service and Warehouse teams.
• Troubleshoot dispatch-related challenges.
• Ensure compliance with safety and driving hour regulations.
• Provide excellent service to drivers and internal stakeholders.

Skills

Dispatch software

GPS tracking

Communication

Multitasking

Time management

Education

High school diploma

Tools

Dispatch software

GPS tracking systems

Job description

About the Role Our client, a national transportation and logistics company, is seeking experienced and adaptable Remote Fleet Dispatchers to join their 24/7 operations center. This role is fully remote, requiring you to manage and coordinate vehicle and driver activities from your home office. You will be responsible for assigning loads, monitoring driver progress, managing schedules, and ensuring the safe and timely delivery of goods across various regions. The ideal candidate is a skilled communicator, adept at multitasking, and proficient in using dispatch software and communication tools. This is a critical position for maintaining operational continuity and ensuring customer satisfaction. We are looking for individuals who can thrive in a dynamic, round-the-clock environment, contributing to efficient logistics management from anywhere.

Key Responsibilities

• Dispatching vehicles and assigning loads to drivers based on routes, capacity, and delivery requirements.
• Monitoring driver locations and progress using GPS tracking and fleet management software.
• Communicating effectively with drivers to provide instructions, updates, and support.
• Managing driver schedules, including shift changes and break allocations, ensuring compliance with regulations.
• Responding to driver inquiries, operational issues, and emergencies in a timely and efficient manner.
• Updating dispatch logs and maintaining accurate records of all movements and activities.
• Coordinating with other departments, such as customer service and warehouse operations, to ensure seamless logistics.
• Troubleshooting and resolving dispatch-related challenges proactively.
• Ensuring adherence to company policies, safety standards, and driving hour regulations.
• Providing exceptional service to drivers and internal stakeholders.

Requirements

• Proven experience as a Fleet Dispatcher, Logistics Coordinator, or in a similar dispatching role.
• Proficiency in using dispatch software, GPS tracking systems, and communication platforms.
• Excellent multitasking, organizational, and time-management skills.
• Strong communication and interpersonal abilities, with the capacity to remain calm under pressure.
• Ability to work independently and manage responsibilities effectively in a remote setting.
• Must possess a reliable internet connection and a suitable home office environment.
• Knowledge of transportation regulations and driver hour laws is essential.
• Flexibility to work various shifts, including nights, weekends, and public holidays, as part of a 24/7 operation.
• Experience in the **East London** logistics sector is a plus.
• High school diploma or equivalent qualification required.

Benefits

This fully remote position offers the ultimate flexibility, allowing you to work from the comfort of your home. Our client provides a competitive salary and shift allowances where applicable. Performance-based bonuses are offered for exceptional dispatch efficiency and reliability. Continuous training on dispatch technologies and best practices is provided. You will be part of a dedicated, round-the-clock team that values collaboration and support. Access to advanced dispatching tools is guaranteed. This role offers the chance to be integral to a vital operational function without geographical constraints.