Remote Fibre Tech Support Specialist

webafrica; South Africa; Remote; ZAR 120,000 - 210,000; Full time

Benefits offered by this job

Fully Remote

Tech equipment provided

Free connectivity

Medical aid paid

Retirement plan

Bonuses quarterly

Awards program

Team events

Job summary

Webafrica is seeking a detail-oriented customer service specialist to join our remote support team. You will handle billing and technical queries for Webafrica Vuma Reach customers, troubleshoot connectivity issues, and manage customer accounts.

The role requires excellent written and verbal communication, the ability to work shifts (including weekends and public holidays), and a solid understanding of ISP networks. Fibre at home is a requirement.

Qualifications

• Grade 12 / Matric is required.
• Analytical thinking with strong troubleshooting ability.
• Strong understanding of ISP Networks.
• Willing to work shifts (including weekends & public holidays).

Responsibilities

• Provide efficient and effective support to Webafrica Vuma Reach Customers around billing and technical queries via WhatsApp Live Chat.
• Provide support to Webafrica Vuma Reach Customers.
• Troubleshoot internet connectivity problems on all devices (desktops, laptops, mobile devices).
• Escalation of faults beyond 1st Line Support.
• Router Configuration.
• Customer Account Management.
• Updating customer records.
• Account activations/cancellations.
• Account payment management.
• Advising customers on account balances.
• Account reconciliations.
• Credit and debit note management.
• Meeting Daily Live Chat and Call Targets.
• FIBRE CAPABILITY AT HOME IS A REQUIREMENT FOR THE ROLE.

Skills

Call Centre

Technical Support

Communication skills

Attention to detail

MS Word

MS Excel

MS Outlook

Conflict Resolution

Multitasking

Time Management

Technical Literacy

Analytical

Problem Solving

Customer Service

Education

Grade 12 / Matric

Tools

MS Word

MS Excel

MS Outlook

Job description

Webafrica is seeking a detail-oriented customer service specialist to join our remote support team. You will handle billing and technical queries for Webafrica Vuma Reach customers, troubleshoot connectivity issues, and manage customer accounts.

The role requires excellent written and verbal communication, the ability to work shifts (including weekends and public holidays), and a solid understanding of ISP networks. Fibre at home is a requirement.