Remote Engagement Specialist

Cherry Assistant; South Africa; On-site; ZAR 167,000 - 201,000; Full time

Benefits offered by this job

Weekly performance incentives (up to +

Stable income and consistent hours

Annual review and progression

Job summary

Cherry Assistant is hiring a Candidate Engagement Specialist for a US-based workforce engagement company. This full-time remote role is ideal for someone who is articulate, confident on camera, and experienced in structured, high-quality candidate and client-facing conversations.

You will conduct structured live conversations, follow predefined frameworks, and ensure every interaction reflects a consistent, high-quality candidate experience. Based in SA, you will align with US business hours.

Qualifications

• 2-4+ years in client-facing or people-facing roles
• Strong verbal communication with a professional tone
• Ability to build rapport quickly
• Comfortable speaking on camera in structured conversations
• Excellent note-taking and documentation accuracy
• Ability to work in a time-sensitive, structured environment
• Based in South Africa and available for US business hours

Responsibilities

• Conduct structured live conversations via video or phone
• Guide interactions using predefined frameworks
• Maintain professionalism, clarity, and consistency
• Ask structured questions to assess background and fit
• Capture detailed notes in ATS/CRM
• Represent the company as a professional client-facing brand
• Maintain engagement across back-to-back interactions
• Ensure a smooth, positive experience for every participant

Skills

Verbal communication

Rapport building

Camera presence

Active listening

Detail orientation

Structured workflows

Tools

Zoom

CRM platforms

Gmail/Outlook/Calendly

Phone/VoIP systems

Job description

We are hiring a Candidate Engagement Specialist for a fast-growing U.S.-based company operating in the workforce engagement space. This is a full-time remote role designed for someone who is highly articulate, confident on camera, and experienced in structured, high-quality candidate and client-facing conversations.

This role is ideal for individuals from backgrounds such as customer success, sales, talent acquisition, support, training, hospitality, communications, or other service-driven environments where professionalism, clarity, and presence are key. You will lead structured live conversations and ensure every interaction reflects a consistent, high-quality candidate experience.

• Phone / VoIP calling systems

Key Responsibilities

• Conduct structured live conversations with individuals via video and/or phone
• Guide interactions using predefined frameworks while maintaining natural flow and rapport
• Ensure every conversation is handled with professionalism, clarity, and consistency
• Ask structured questions to understand background, experience, and alignment
• Capture detailed and accurate notes in internal systems (ATS or CRM)
• Represent the company as a professional, client-facing brand representative
• Maintain composure and engagement across back-to-back scheduled interactions
• Ensure a smooth and positive experience for every participant

Required Qualifications

• 2-4+ years in client-facing or people-facing roles (talent acquisition, customer success, sales, online teaching, hospitality, communications, or similar)
• Strong verbal communication skills with a clear, professional tone
• Strong interpersonal intelligence and ability to build rapport quickly
• Comfortable speaking on camera and engaging in structured conversations
• Strong active listening and ability to follow conversational frameworks
• High attention to detail and accuracy in documentation
• Ability to work in a structured, time-sensitive environment
• Based in South Africa and available for US business hours (Mon-Fri)

Preferred Qualifications

• Experience in talent acquisition, training, onboarding, or customer experience roles
• Exposure to CRM or structured workflow tools

Required Skills & Tools

• Phone / VoIP calling systems
• Zoom (or similar video conferencing tools)
• CRM platforms for logging, tracking, and updating live conversations
• Email and calendar tools (e.g. Gmail, Outlook, Calendly) for managing scheduling, follow-ups, and coordination where required
• Fast, accurate typing skills for real-time note-taking during or immediately after live conversations

Schedule & Pay

• Full-time position; US business hours (8am-5pm EST/CST/PST depending on assignment)
• Fully remote role for a U.S.-based company
• Pay ranges from R15,000 - R18,000 per month

Includes

• Weekly performance incentives (up to +50% additional earnings)
• Stable income and consistent hours
• Annual review and progression opportunities

System Requirements

• 20 Mbps+ internet speed
• 2.4 GHz processor or higher
• 8 GB RAM or higher
• Windows 10+ or macOS 10.10+
• HD webcam (720p minimum)
• Noise-cancelling headset

Benefits

• Fully remote, stable full-time role
• US-based operational exposure
• No commute and full location flexibility
• Consistent client interaction and structured workflows
• Long-term engagement and career development potential
• Supportive and structured working environment

If you are someone who thrives in structured conversations, enjoys engaging with people professionally, and takes pride in delivering clear, high-quality communication experiences, we’d love to hear from you.