Remote Candidate Experience Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Remote work

Career development

Team support

Job summary

Placements24 is seeking a dedicated Remote Candidate Experience Specialist to enhance the recruitment process. You will be the primary contact for candidates, delivering timely updates and friendly support throughout the lifecycle.

This fully remote role focuses on maintaining a positive candidate journey, strengthening the employer brand, and collaborating with recruiters and hiring managers in a distributed team. A proactive, empathetic communicator is essential.

Qualifications

• Experience in customer service, client support, or recruitment coordination.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks remotely and prioritise effectively.

Responsibilities

• Manage communication with candidates throughout the recruitment lifecycle, providing timely updates and support.
• Ensure a consistently positive and professional experience for all candidates.
• Address candidate inquiries and concerns promptly and efficiently.
• Assist with scheduling interviews and coordinating feedback between candidates and recruiters/hiring managers.
• Gather candidate feedback on the recruitment process to identify areas for improvement.
• Uphold Placements24's values and brand reputation through all candidate interactions.

Skills

Customer service

Recruitment coordination

Communication skills

Organization

Tools

MS Office

Job description

About the Role

Our client, a progressive Recruitment Consultancy , is seeking a dedicated Remote Candidate Experience Specialist to enhance their recruitment process. This role is fully remote and focuses on ensuring every candidate has an exceptional experience throughout their interaction with our client's recruitment services. You will be the primary point of contact for candidates, providing support, information, and a positive engagement, thereby strengthening the employer brand. Your role is crucial in maintaining high standards of professionalism and communication in a distributed recruitment environment.

Key Responsibilities

• Manage communication with candidates throughout the recruitment lifecycle, providing timely updates and support.
• Ensure a consistently positive and professional experience for all candidates interacting with the recruitment process.
• Address candidate inquiries and concerns promptly and efficiently.
• Assist with scheduling interviews and coordinating feedback between candidates and recruiters/hiring managers.
• Gather candidate feedback on the recruitment process to identify areas for improvement.
• Uphold the company's values and brand reputation through all candidate interactions.

Requirements

• Proven experience in a customer service, client support, or recruitment coordination role.
• Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively in a remote setting.
• Proficiency with standard office software and virtual communication tools.
• A proactive and empathetic approach to supporting candidates.

Benefits

• Competitive salary and potential for performance-related bonuses.
• Fully remote work arrangement offering significant flexibility.
• Opportunity to contribute to a positive employer brand and candidate journey.
• Access to training and development in recruitment best practices.
• A supportive and collaborative virtual team environment.