Remote E-commerce Support Specialist — Customer Care Pro

Placements24; Benoni; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Online training

Competitive salary

Job summary

Placements24 seeks a Remote E-commerce Customer Support Specialist to join a growing online retailer. This fully remote role focuses on delivering exceptional service from your home office.

You will respond to inquiries via email, chat and phone; resolve issues related to orders, shipping, returns and product information; and maintain detailed CRM records to ensure a positive post-purchase experience. Strong communication and empathy are essential.

Qualifications

• Previous experience in customer service is required.
• Excellent written and verbal communication in English.
• Strong listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work remotely with good internet and self-management.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve customer issues related to orders, shipping, returns, and product information.
• Provide accurate information about products and services.
• Process returns, exchanges, and refunds according to policy.
• Escalate complex issues to relevant departments or management when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Proactively seek solutions to customer problems and anticipate needs.
• Contribute to the development and improvement of customer support documentation and FAQs.
• Ensure a high level of customer satisfaction and build strong relationships.

Skills

Customer service

English communication

Active listening

Problem-solving

CRM software proficiency

Tools

CRM software

Helpdesk ticketing system

Job description

Placements24 seeks a Remote E-commerce Customer Support Specialist to join a growing online retailer. This fully remote role focuses on delivering exceptional service from your home office.

You will respond to inquiries via email, chat and phone; resolve issues related to orders, shipping, returns and product information; and maintain detailed CRM records to ensure a positive post-purchase experience. Strong communication and empathy are essential.