Remote E-commerce Sales Associate

Placements24; Benoni; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Company-provided tools

Training

Job summary

Placements24 is seeking a dedicated Remote E-commerce Sales Associate to join their online retail team. You will handle customer inquiries, process orders, and ensure a seamless online shopping experience for Benoni, Gauteng customers and beyond.

In this fully remote role, you will use e-commerce platforms and CRM tools, collaborate with marketing on promotions, and monitor sales metrics to improve conversion rates while delivering outstanding service.

Qualifications

• Experience in customer service, preferably in e-commerce.
• Excellent written and verbal English communication.
• Proficiency with e-commerce platforms and CRM tools.
• Strong organizational skills and attention to data management.
• Ability to work independently in a remote setting.
• Customer-centric approach to online service.
• Familiarity with online sales trends and digital marketing is a plus.
• Reliable internet connection and a dedicated home workspace for remote Benoni, Gauteng market.

Responsibilities

• Respond promptly to customer inquiries via email, chat, or phone about online orders, products, and services.
• Process and manage online sales orders accurately through the e-commerce platform.
• Provide excellent customer support, resolving shipping, returns, and product information issues.
• Maintain the online product catalog with accurate descriptions and pricing.
• Collaborate with the marketing team on online promotions and campaigns.
• Track and monitor online sales performance metrics, providing insights as needed.
• Ensure a positive and consistent brand experience for online customers.
• Identify opportunities to improve the online customer journey and sales conversion rates for Benoni and beyond.

Skills

Customer service

English communication

E-commerce platforms

CRM tools

Organization

Remote work

Online marketing awareness

Internet reliability

Tools

CRM tools

E-commerce platforms

Job description

About the Role

Our client is seeking a dedicated and digitally-savvy Remote E-commerce Sales Associate to join their growing online retail division. This position is fully remote, allowing you to work from any location while contributing to the success of our online sales operations, particularly supporting the Benoni, Gauteng customer base. You will be responsible for managing online customer inquiries, processing orders, and ensuring a seamless online shopping experience. This role requires excellent communication skills and a strong understanding of e-commerce platforms and customer service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via email, chat, or phone regarding online orders, products, and services.
• Process and manage online sales orders accurately and efficiently through the e-commerce platform.
• Provide excellent customer support, resolving issues related to shipping, returns, and product information.
• Assist in maintaining the online product catalog, ensuring descriptions and pricing are accurate.
• Collaborate with the marketing team to support online sales promotions and campaigns.
• Track and monitor online sales performance metrics, providing insights as needed.
• Ensure a positive and consistent brand experience for all online customers.
• Proactively identify opportunities to improve the online customer journey and sales conversion rates, supporting customers in the Benoni region and beyond.

Requirements

• Proven experience in customer service, preferably within an e-commerce environment.
• Excellent written and verbal communication skills in English.
• Proficiency in using e-commerce platforms and online customer relationship management (CRM) tools.
• Strong organizational skills and attention to detail in order processing and data management.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A customer-centric approach with a passion for delivering exceptional online service.
• Familiarity with online sales trends and digital marketing concepts is a plus.
• Must have a reliable internet connection and a dedicated workspace to perform duties remotely, supporting the Benoni, Gauteng market.

Benefits

• A competitive annual salary of 70000 R .
• Fully remote work arrangement, offering significant flexibility.
• Opportunity to be part of a growing e-commerce team.
• Professional development and training in online sales and customer service.
• Contribute to shaping the online customer experience for our client, serving the Benoni market.
• Access to company-provided software and tools.