Remote E-commerce Support Specialist

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Competitive pay

Professional development

Supportive remote team

Job summary

Placements24 is seeking a highly organized Remote E-commerce Support Specialist to manage customer inquiries and issues across online platforms. You will ensure smooth order processing, resolve payments and shipping questions, and maintain CRM records from a home office in South Africa, including Randburg-based customers.

You will work with logistics and marketing teams to improve the online shopping experience and contribute to customer satisfaction and loyalty within a growing e-commerce

Qualifications

• Proven experience in customer support, e-commerce, or related field.
• Excellent written and verbal communication skills.
• Proficiency with e-commerce platforms and CRM systems.

Responsibilities

• Respond to customer inquiries via email, chat, and phone about orders and website navigation.
• Troubleshoot order placement, payment, shipping, and returns.
• Process and track online orders and update customers on status.
• Maintain accurate CRM records and collaborate with logistics and marketing.
• Assist with catalog descriptions, pricing, and availability.

Skills

Customer support

E-commerce platforms

CRM software

Education

High school diploma or equivalent

Job description

About the Role

Our client, a rapidly growing e-commerce retailer, is seeking a highly organized and customer-centric Remote E-commerce Support Specialist. This fully remote position is perfect for individuals who thrive in a digital environment and are passionate about providing exceptional online customer experiences. The E-commerce Support Specialist will be responsible for managing customer inquiries, resolving issues related to online orders, and ensuring smooth e-commerce operations across various platforms. This role requires excellent communication skills, a strong understanding of online retail processes, and the ability to work independently. The successful candidate will play a vital role in maintaining customer satisfaction and contributing to the overall success of our online business, particularly supporting our customer base that originates from areas like Randburg . Join a forward-thinking company and make a significant impact from the comfort of your home office.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone regarding online orders, product information, and website navigation.
• Troubleshoot and resolve customer issues related to order placement, payment processing, shipping, and returns.
• Process and manage online orders, including order entry, tracking, and status updates.
• Maintain accurate customer records and update information in the CRM system.
• Collaborate with internal teams (e.g., logistics, marketing) to ensure timely resolution of customer concerns.
• Assist in managing the online product catalog, ensuring accuracy of descriptions, pricing, and availability.
• Gather customer feedback and provide insights to improve the e-commerce experience.
• Stay informed about company products, promotions, and e-commerce policies.
• Contribute to the development and refinement of customer support processes and FAQs.
• Ensure a high level of customer satisfaction and build brand loyalty through exceptional service, supporting users irrespective of their physical location, including those in Randburg .

Requirements

• Proven experience in customer support, e-commerce, or a related field.
• Excellent written and verbal communication skills.
• Proficiency in using e-commerce platforms and CRM software.
• Strong problem-solving abilities and a detail-oriented approach.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with online retail operations and customer service best practices.
• High school diploma or equivalent; a college degree is a plus.
• Comfortable with technology and able to adapt quickly to new software and tools.
• A positive attitude and a passion for helping customers.
• Must have a reliable internet connection and a dedicated home office setup.

Benefits

• Fully remote work opportunity with significant flexibility.
• Competitive salary and potential for performance-based incentives.
• Opportunity to be part of a dynamic and growing e-commerce business.
• Comprehensive training and ongoing professional development.
• Work with a supportive and collaborative remote team.
• Contribute directly to customer satisfaction and business growth.
• Exposure to the latest trends in online retail support.