Remote E-commerce Platform Manager

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Fully remote position

Annual performance reviews

Professional development support

Cutting-edge ecommerce tools

Collaborative remote culture

Job summary

Placements24 is seeking a skilled Remote E-commerce Platform Manager to oversee and enhance our online retail presence. The role is fully remote, focusing on platform stability, user experience, and sales growth across our digital channels.

You will work closely with development, marketing and customer service to implement new features, troubleshoot issues, and strategize for future growth. A strong technical background in ecommerce platforms and data-driven decision making are essential.

Qualifications

• Bachelor's degree in CS, IT, Business or related field.
• Experience managing ecommerce platforms (Magento, Shopify Plus, SFCC).
• Strong knowledge of web tech, APIs, and ecommerce architecture.
• Proven ability to manage platform performance, uptime, and security.

Responsibilities

• Oversee day-to-day operations of the ecommerce platform.
• Coordinate upgrades, integrations and maintenance with minimal disruption.
• Collaborate with development to implement features and design improvements.
• Monitor performance, fix issues and optimize conversions.
• Analyze user behavior and sales data for CRO opportunities.

Skills

Platform mgmt

A/B testing

SEO knowledge

Remote teamwork

Education

Bachelor's degree (CS/IT/Business)

Tools

Magento

Shopify Plus

Salesforce Commerce Cloud

Job description

About the Role

Our client is searching for a skilled and experienced Remote E-commerce Platform Manager to oversee and enhance their online retail presence. This is a fully remote position, requiring a dedicated individual who can manage the technical and operational aspects of their e-commerce platform from anywhere. The primary focus will be on optimizing the user experience, ensuring platform stability, and driving sales through effective platform management. You will work closely with development, marketing, and customer service teams to implement new features, troubleshoot issues, and strategize for future platform growth. The ideal candidate will have a strong technical background in e-commerce platforms and a passion for creating seamless online shopping experiences. This role is critical for maintaining and advancing our digital sales channels.

Key Responsibilities

• Manage the day-to-day operations and performance of the company's e-commerce platform.
• Oversee platform upgrades, integrations, and maintenance, ensuring minimal disruption to users.
• Collaborate with development teams to implement new features, functionalities, and design enhancements.
• Monitor platform performance, identifying and resolving technical issues and bugs promptly.
• Analyze user behavior and sales data to identify opportunities for conversion rate optimization (CRO).
• Ensure the platform is secure, compliant with data protection regulations, and optimized for speed and responsiveness.
• Manage product catalog data, ensuring accuracy, consistency, and effective categorization.
• Work with marketing teams to align platform capabilities with promotional strategies and campaigns.
• Develop and document platform guidelines, processes, and best practices.
• Stay abreast of emerging e-commerce technologies and trends to recommend platform improvements.

Requirements

• Extensive experience managing e-commerce platforms (e.g., Magento, Shopify Plus, Salesforce Commerce Cloud).
• Strong understanding of web technologies, APIs, and e-commerce architecture.
• Proven ability to manage website performance, uptime, and security.
• Experience with A/B testing and conversion rate optimization techniques.
• Familiarity with SEO best practices as they relate to e-commerce platforms.
• Excellent project management and organizational skills.
• Strong communication and collaboration abilities, especially in a remote team setting.
• Experience working with cross-functional teams, including developers, designers, and marketers.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Ability to work independently and proactively in a remote environment.

Benefits

• Fully remote position offering exceptional flexibility and work-life balance.
• Competitive remuneration package with annual performance reviews.
• Contribution to the strategic direction of the company's online sales channels.
• Access to cutting-edge e-commerce technology and tools.
• Support for professional development and training in relevant areas.
• A collaborative and innovative remote work culture.