Remote E-commerce Ops Specialist: Fulfillment & Growth

Placements24; Paarl; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health insurance

Job summary

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist to manage the day-to-day operations of a global online retail platform from a home office. You will oversee order processing, fulfillment, and customer support across regions including Paarl, driving efficiency and a seamless customer experience.

Responsibilities include optimizing inventory, monitoring website performance, and collaborating with developers to resolve issues.

Qualifications

• Proven experience in e-commerce operations and online retail management.
• Strong understanding of e-commerce platforms, OMS, and CRM software.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment with accuracy and timeliness.
• Manage inventory levels across online channels and coordinate with warehouse teams.
• Monitor website performance, troubleshoot issues, and collaborate with developers for resolution.
• Handle customer inquiries and resolve orders, shipping, and returns efficiently.
• Analyze sales data and operational metrics to identify improvement opportunities.
• Implement and refine e-commerce best practices to enhance user experience and efficiency.

Skills

E-commerce operations

OMS experience

CRM software

Analytical thinking

Data reporting

Remote collaboration

Self-motivated

Tools

CRM software

Inventory management systems

Website analytics tools

Job description

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist to manage the day-to-day operations of a global online retail platform from a home office. You will oversee order processing, fulfillment, and customer support across regions including Paarl, driving efficiency and a seamless customer experience.

Responsibilities include optimizing inventory, monitoring website performance, and collaborating with developers to resolve issues.