Remote E-commerce Growth & Ops Lead

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Performance bonuses

Online learning resources

Medical aid & retirement savings

Job summary

Placements24 is seeking a Remote E-commerce Operations Specialist to join a dynamic online retail team. You will manage the full order fulfillment cycle, monitor site performance, and provide excellent customer service from home.

Collaboration with marketing and product teams will ensure accurate listings, pricing, and smooth customer journeys across South Africa. The role emphasizes analytical decision-making, problem-solving, and operational excellence to drive sales growth and improve the

Qualifications

• Experience in e-commerce operations, online retail, or customer service.
• Proficiency with Shopify, Magento, WooCommerce, and CRM systems.
• Strong communication and analytical skills; ability to work remotely.

Responsibilities

• Manage and optimize the online order fulfillment process, ensuring timely dispatch and accurate deliveries.
• Monitor the e-commerce website for technical issues, functionality problems, and user experience improvements.
• Provide exceptional customer service via email, chat, and phone, addressing inquiries, resolving issues, and processing returns/exchanges.
• Collaborate with marketing and product teams to ensure accurate product listings, descriptions, and pricing online.
• Analyze e-commerce data, generating reports on sales, customer behavior, and operational performance to identify trends and areas for improvement.
• Assist in the development and implementation of new e-commerce initiatives and strategies to enhance the customer journey and drive sales growth.

Skills

E-commerce operations

Customer service

Data analysis

Tools

Shopify

Magento

WooCommerce

CRM systems

Job description

Placements24 is seeking a Remote E-commerce Operations Specialist to join a dynamic online retail team. You will manage the full order fulfillment cycle, monitor site performance, and provide excellent customer service from home.

Collaboration with marketing and product teams will ensure accurate listings, pricing, and smooth customer journeys across South Africa. The role emphasizes analytical decision-making, problem-solving, and operational excellence to drive sales growth and improve the