Remote E-commerce Ops & Customer Support Coordinator (EST)

Affinity International; Johannesburg; Remote; ZAR 496,000 - 827,000; Full time

Job summary

Affinity International, a US-based clothing e-commerce business, seeks a remote E-commerce Operations & Customer Support Coordinator to join our team in Johannesburg. You will handle customer inquiries, maintain product listings, and support day-to-day operations aligned with US Eastern Time business hours.

The ideal candidate shows reliability, attention to detail, and the ability to work independently in a home office setup with strong written English.

Qualifications

• Matric (Grade 12) is the minimum qualification.
• ND/NQF Level 6 is advantageous.
• Experience in customer service, e-commerce, or admin support.
• Strong written English and professional tone.
• Reliable internet and a suitable remote home office.

Responsibilities

• Handle customer inquiries across email, WhatsApp, and platforms promptly and professionally.
• Create, update, and maintain online product listings for clothing items with accuracy.
• Manage general administrative tasks and day-to-day operations.
• Keep product information, records, and internal systems organized and up to date.
• Monitor and respond to messages throughout the workday.
• Manage multiple tasks and shifting priorities without compromising quality.
• Proactively flag issues and own assigned responsibilities.

Skills

Customer service

E-commerce knowledge

Administrative support

Written English

Remote work readiness

Education

Matric (Grade 12)

National Diploma / NQF 6 (advantageous)

Tools

Shopify

WooCommerce

Notion

Trello

Asana

Job description

Affinity International, a US-based clothing e-commerce business, seeks a remote E-commerce Operations & Customer Support Coordinator to join our team in Johannesburg. You will handle customer inquiries, maintain product listings, and support day-to-day operations aligned with US Eastern Time business hours.

The ideal candidate shows reliability, attention to detail, and the ability to work independently in a home office setup with strong written English.