Remote E‑Commerce Customer Service Lead

Placements24; Gqeberha; Híbrido; ZAR 500.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

Retirement planning

Paid time off

Professional development

Remote work environment

Growth opportunities

Descripción de la vacante

Placements24 is seeking a Customer Service Lead to manage our remote e-commerce support team. You will guide daily operations, ensuring timely, high-quality responses to online shoppers across channels and driving initiatives to boost satisfaction and loyalty.

Ideal candidates bring proven leadership, strong communication, and a passion for delivering outstanding customer experiences in a remote-first environment. You will shape our brand voice and continuously improve service delivery.

Formación

• Experience leading a remote customer service team.
• Strong understanding of e-commerce customer service best practices.
• Excellent communication and problem-solving skills.

Responsabilidades

• Lead and mentor a team of remote customer service representatives.
• Oversee daily operations of customer service via phone, email, and chat.
• Develop and implement customer service policies and procedures.
• Monitor metrics and drive improvements.
• Handle escalations and retention strategies.
• Collaborate with Sales, Marketing, and Logistics to improve the customer journey.

Conocimientos

Leadership

Remote team management

E-commerce customer service

Communication

Problem-solving

Data analysis

Herramientas

CRM platforms

Ticketing systems

Descripción del empleo

Placements24 is seeking a Customer Service Lead to manage our remote e-commerce support team. You will guide daily operations, ensuring timely, high-quality responses to online shoppers across channels and driving initiatives to boost satisfaction and loyalty.

Ideal candidates bring proven leadership, strong communication, and a passion for delivering outstanding customer experiences in a remote-first environment. You will shape our brand voice and continuously improve service delivery.