Remote E-commerce Customer Experience Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Flexible remote work

Extensive training

Collaborative team culture

Job summary

Placements24 is seeking a dedicated E-commerce Customer Service Specialist to provide exceptional support to online clientele while working remotely for customers in and around Upington. You will be the first point of contact handling email, phone, and live chat.

The role emphasizes clear communication, patient service, and problem solving to resolve inquiries, process returns, and guide customers through their shopping experience. A collaborative, remote team culture supports your success.

Qualifications

• Experience in customer service, preferably in e-commerce.
• Excellent verbal and written communication with professional etiquette.
• Proficiency with CRM systems and basic computer applications.
• Strong problem-solving abilities with a patient, customer-centric approach.
• Ability to manage multiple tasks and priorities remotely.

Responsibilities

• Respond to customer inquiries about orders, shipping, product information, and returns via email, phone, and live chat.
• Resolve customer issues and complaints empathetically to ensure satisfaction and retention.
• Process returns, exchanges, and refunds per company policies.
• Provide product recommendations and assistance during online shopping.
• Document all customer interactions in the CRM system.
• Identify recurring issues and provide feedback to operations and marketing for improvements.

Skills

Customer service

Communication skills

CRM proficiency

Problem solving

Remote work

Tools

CRM software

Email support tools

Job description

Placements24 is seeking a dedicated E-commerce Customer Service Specialist to provide exceptional support to online clientele while working remotely for customers in and around Upington. You will be the first point of contact handling email, phone, and live chat.

The role emphasizes clear communication, patient service, and problem solving to resolve inquiries, process returns, and guide customers through their shopping experience. A collaborative, remote team culture supports your success.