Remote Driver Manager & Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive remote salary

Health insurance

Flexible hours

Home office allowance

Career development

Retirement plan

Paid leave

Remote team environment

Job summary

Placements24 in South Africa is seeking a Remote Driver Manager & Support Specialist for our national logistics client. This role manages drivers remotely, provides real-time support, ensures policy compliance, and enhances fleet efficiency.

You will monitor safety, coordinate route planning, training, and documentation, while maintaining strong communication with drivers, dispatch, and operations. A proactive, empathetic approach is essential in a distributed team.

Qualifications

• 5+ years in driver management or dispatch in Driving & Transport.
• Experience in remote support or management.
• Strong knowledge of driver operations and regulations.
• Excellent communication and interpersonal skills for remote contact.
• Proficient with fleet management software and CRM systems.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote, real-time support to drivers regarding operational, logistical, and administrative issues.
• Monitor driver compliance with company policies, safety regulations, and legal requirements.
• Conduct regular check-ins with drivers to assess their well-being and address any concerns.
• Assist drivers with route planning, schedule adjustments, and troubleshooting delivery challenges.
• Manage driver records, including licenses, certifications, and training compliance.
• Facilitate communication between drivers, dispatch, and other operational departments.
• Process driver-related documentation, such as logs, expense reports, and performance reviews.
• Identify training needs and coordinate the delivery of relevant remote training programs.
• Contribute to initiatives aimed at improving driver satisfaction and retention.
• Maintain accurate databases and reporting on driver performance and support activities.

Skills

Remote management

Driver support

Communication

CRM proficiency

Tools

Fleet management software

CRM systems

Remote collaboration tools

Job description

About the Role

Our client, a prominent national logistics company, is actively seeking a dedicated Remote Driver Manager & Support Specialist to enhance its operational capabilities. This role is critical for providing essential support and management to our fleet of drivers, all managed remotely. You will serve as a primary point of contact, addressing driver queries, ensuring compliance with company policies and regulations, and fostering a positive working relationship. This position operates within the **Driving & Transport** sector and requires exceptional communication skills, a deep understanding of driver needs, and proficiency in remote management tools. We are looking for an individual who can maintain a high level of support and problem-solving from a remote location, contributing to driver retention and overall fleet efficiency. The ideal candidate will be proactive, empathetic, and skilled in navigating the complexities of driver management in a distributed team environment. This role is essential for maintaining operational continuity and driver satisfaction across our network.

Key Responsibilities

• Provide remote, real-time support to drivers regarding operational, logistical, and administrative issues.
• Monitor driver compliance with company policies, safety regulations, and legal requirements.
• Conduct regular check-ins with drivers to assess their well-being and address any concerns.
• Assist drivers with route planning, schedule adjustments, and troubleshooting delivery challenges.
• Manage driver records, including licenses, certifications, and training compliance.
• Facilitate communication between drivers, dispatch, and other operational departments.
• Process driver-related documentation, such as logs, expense reports, and performance reviews.
• Identify training needs and coordinate the delivery of relevant remote training programs.
• Contribute to initiatives aimed at improving driver satisfaction and retention.
• Maintain accurate databases and reporting on driver performance and support activities.

Requirements

• Minimum of 5 years of experience in driver management, dispatch, or a related role within the **Driving & Transport** industry.
• Proven experience working in a remote support or management capacity.
• Excellent understanding of driver operations, regulations, and common challenges.
• Strong communication, active listening, and interpersonal skills, tailored for remote interactions.
• Proficiency with fleet management software, CRM systems, and remote collaboration tools.
• Ability to remain calm, empathetic, and effective under pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage workload effectively in a remote setting.
• Reliable high-speed internet connection and a suitable home office environment are mandatory.
• A background in human resources or employee relations within logistics is a plus.

Benefits

• Competitive remote salary.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours.
• Allowance for home office expenses.
• Opportunities for professional development and career advancement.
• Retirement savings plan.
• A supportive and collaborative remote team environment.
• Paid vacation and sick leave.
• Access to company resources and training platforms.
• Regular performance-based incentives.