Remote Donor Relations Specialist

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 520,000; Full time

Job summary

Placements24 is seeking a Remote Donor Relations Specialist for a globally recognized charitable organization with a strong South Africa presence. Working remotely, you will cultivate donor relationships, manage a portfolio of individuals, and deliver personalized communications and impact updates.

You will handle inquiries, assist in virtual fundraising events, maintain CRM data, and collaborate with the fundraising team to identify upgrade opportunities.

Qualifications

• Minimum 4 years in donor relations or fundraising.
• Proven donor relationship management experience.
• Excellent written and verbal communication skills.
• Experience with CRM systems and data confidentiality.

Responsibilities

• Develop and execute donor cultivation and stewardship strategies.
• Manage a portfolio of individual donors with personalized engagement and follow-up.
• Prepare and deliver donor communications including thank-you notes and impact reports.
• Respond to donor inquiries via email, phone, and video conferencing.

Skills

Donor relations

Fundraising

CRM systems

Remote work

Tools

Salesforce

Raiser's Edge

Job description

About the Role

Our client, a globally recognized charitable organization with a significant presence in **South Africa**, is expanding its team and seeking a highly motivated and experienced Remote Donor Relations Specialist. This role is critical for cultivating and nurturing relationships with our valued donors, ensuring their continued support and engagement with our mission. Operating entirely remotely, the Specialist will be responsible for a broad range of activities designed to acknowledge, communicate with, and retain donors contributing to our various projects. This position is ideal for a proactive individual with exceptional communication skills and a passion for philanthropy, who thrives in a remote work environment. You will be a key ambassador for our client's vital work, connecting with individuals who share our vision for positive change, regardless of geographical location. This is a remote-first position, offering flexibility and autonomy.

Key Responsibilities

• Develop and execute strategies to cultivate and steward donor relationships through various communication channels.
• Manage a portfolio of individual donors, ensuring personalized engagement and timely follow-up.
• Prepare and deliver compelling donor communications, including personalized thank-you notes, impact reports, and campaign updates.
• Respond promptly and professionally to donor inquiries via email, phone, and video conferencing.
• Assist in the planning and execution of virtual fundraising events and donor engagement activities.
• Maintain accurate donor data in the CRM system, ensuring data integrity and confidentiality.
• Collaborate with the fundraising team to identify opportunities for donor upgrades and major gift solicitations.
• Track donor engagement metrics and provide regular reports on relationship management progress.

Requirements

• A minimum of 4 years of experience in donor relations, fundraising, or a similar role within the non-profit sector.
• Demonstrated success in building and maintaining long-term relationships with donors.
• Excellent written and verbal communication skills, with a talent for crafting persuasive and engaging content.
• Proficiency in CRM software (e.g., Salesforce, Raiser's Edge) and standard office applications.
• Strong organizational skills, with the ability to manage multiple tasks and deadlines effectively in a remote setting.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• A genuine passion for the mission of our client and a commitment to ethical fundraising practices.
• A stable internet connection and a dedicated home office setup are required for this remote position.

Benefits

Our client offers a competitive salary and benefits package, reflecting the importance of this role in ensuring sustained philanthropic support. This is a fully remote position, providing unparalleled flexibility and work-life balance. Employees benefit from opportunities for professional development, engaging with a dedicated and passionate team, and the immense satisfaction of contributing to impactful global initiatives from the comfort of their own home. Our client values its remote workforce and provides the tools and support necessary for success.