Remote Dispatch Officer

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Annual bonus

Fully remote

Medical and dental coverage

Training and development

Supportive virtual team

Job summary

Placements24 is seeking a vigilant Dispatch Officer to manage remote dispatch operations from home in Durban. You will coordinate vehicle and personnel movements, adjust schedules in real time, and serve as the main contact for drivers, field staff, and managers.

The role requires strong communication, sharp attention to detail, and the ability to thrive in a fast-paced logistics environment, delivering efficient, reliable dispatch across the network.

Qualifications

• Proven experience in dispatching, logistics coordination, or a similar operational role.
• Excellent knowledge of dispatch software and GPS tracking systems.
• Strong ability to multitask, prioritize, and make quick decisions under pressure.
• Exceptional verbal and written communication skills for interaction with drivers and management.

Responsibilities

• Coordinate and assign tasks to drivers and field personnel based on real-time operational needs and schedules.
• Monitor the progress of dispatched units, ensuring timely arrivals and departures.
• Communicate effectively with drivers via radio or digital systems to provide instructions, updates, and address any issues.
• Respond promptly to emergencies and operational disruptions, implementing contingency plans as needed.
• Maintain accurate dispatch logs, records of vehicle movements, and driver activities.
• Collaborate with operational supervisors to optimize dispatch routes and resource allocation for maximum efficiency.

Skills

Dispatch software

GPS tracking

Communication

Decision making

Remote work setup

Tools

GPS tracking systems

Dispatch software

Job description

About the Role

Our client requires a vigilant and proactive Dispatch Officer to manage their remote dispatch operations. This role is vital for coordinating the deployment and movement of vehicles and personnel, ensuring maximum efficiency and adherence to schedules. Working entirely from home, you will be the central point of contact for drivers, field staff, and operational managers, handling real-time adjustments and problem-solving. The ideal candidate possesses exceptional communication skills, a keen eye for detail, and the ability to thrive in a dynamic, fast-paced environment, contributing significantly to the smooth functioning of the entire logistics network.

Key Responsibilities

• Coordinate and assign tasks to drivers and field personnel based on real-time operational needs and schedules.
• Monitor the progress of all dispatched units, ensuring timely arrivals and departures.
• Communicate effectively with drivers via radio or digital systems to provide instructions, updates, and address any issues.
• Respond promptly to emergencies and operational disruptions, implementing contingency plans as needed.
• Maintain accurate dispatch logs, records of vehicle movements, and driver activities.
• Collaborate with operational supervisors to optimize dispatch routes and resource allocation for maximum efficiency.

Requirements

• Proven experience in dispatching, logistics coordination, or a similar operational role.
• Excellent knowledge of dispatch software and GPS tracking systems.
• Strong ability to multitask, prioritize, and make quick decisions under pressure.
• Exceptional verbal and written communication skills for effective interaction with drivers and management.
• A reliable home office setup with high-speed internet connectivity for remote work.
• Demonstrated ability to manage stressful situations and resolve conflicts efficiently.

Benefits

• Competitive annual salary with performance bonuses.
• Fully remote position offering excellent work-life balance.
• Comprehensive medical and dental coverage.
• Opportunities for continuous training and skill development.
• A supportive virtual work environment dedicated to operational success.