Remote Dispatch Manager

Placements24; Mossel Bay; Hybrid; ZAR 480,000 - 800,000; Full time

Benefits offered by this job

Performance-based bonus

Fully remote work

Health, dental, and vision insurance

Generous paid time off

Job summary

Placements24 in South Africa seeks a seasoned Remote Dispatch Manager to lead dispatch operations across Mossel Bay and the wider Western Cape. This role oversees planning and execution of delivery schedules, manages a remote team of dispatchers and drivers, and ensures efficiency and customer satisfaction in a dynamic transport environment.

You will optimize resource allocation, troubleshoot logistical challenges, and ensure compliance with transportation regulations while maintaining high

Qualifications

• Significant experience in dispatch operations, logistics management, or related field.
• Proven track record of managing teams, preferably remotely.
• Expertise in utilizing transportation management systems (TMS) and dispatching tools.

Responsibilities

• Develop and implement dispatch strategies to optimize routes and schedules.
• Manage, train, and mentor a team of remote dispatchers and coordinate with drivers.
• Utilize dispatch software and telematics to monitor fleet activity and ensure timely deliveries.
• Analyze performance metrics to identify trends and control operational costs.
• Ensure compliance with transportation regulations, safety protocols, and company policies.
• Serve as primary contact for escalated customer service and operational issues.

Skills

Dispatch operations

Logistics management

Remote leadership

TMS & dispatch tools

Analytical thinking

Communication

Tools

TMS

Job description

About the Role

Our client is looking for a seasoned Remote Dispatch Manager to lead their dispatch operations, serving clients across Mossel Bay and the wider Western Cape region. This critical, fully remote role involves overseeing the planning and execution of all delivery schedules, managing a team of dispatchers and drivers, and ensuring maximum efficiency and customer satisfaction. You will leverage technology and strategic planning to optimize resource allocation, troubleshoot logistical challenges, and maintain the highest standards of service delivery in a dynamic transport environment.

Key Responsibilities

• Develop and implement effective dispatch strategies to optimize delivery routes and schedules.
• Manage, train, and mentor a team of remote dispatchers and coordinate with drivers.
• Utilize dispatch software and telematics to monitor fleet activity, identify potential issues, and ensure timely deliveries.
• Analyze performance metrics to identify trends, implement improvements, and control operational costs.
• Ensure compliance with all transportation regulations, safety protocols, and company policies.
• Serve as the primary point of contact for escalated customer service and operational issues.

Requirements

• Significant experience in dispatch operations , logistics management, or a related field.
• Proven track record of successfully managing teams, preferably in a remote setting.
• Expertise in utilizing transportation management systems (TMS) and dispatching tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities, suitable for a remote leadership role.

Benefits

• Attractive annual salary with performance-based bonuses.
• Fully remote work arrangement with flexibility in working hours.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and opportunities for professional growth.
• A challenging and rewarding role within a forward-thinking company.