Remote Diagnostic Technician (Network Infrastructure)

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 988,000 - 1,482,000; Full time

Benefits offered by this job

Flexible remote work

Healthcare benefits

Professional development

Job summary

Placements24 seeks a highly skilled Remote Diagnostic Technician with a focus on network infrastructure to join a globally distributed technical support team. This fully remote role involves diagnosing and resolving intricate network issues from anywhere, using advanced tools and deep protocol knowledge.

You will diagnose, troubleshoot, and resolve issues across routers, switches, firewalls, and cloud networking concepts, coordinating with Tier 1 and engineering teams while maintaining clear

Qualifications

• Experience in network diagnostics and troubleshooting.
• Strong knowledge of TCP/IP, DNS, DHCP, routing and switching.
• Certifications like CCNA/CCNP are desirable.

Responsibilities

• Provide remote technical support, diagnosing and resolving issues related to network infrastructure, including routers, switches, firewalls, and other networking devices.
• Analyze network performance data, logs, and traffic patterns to identify root causes of problems.
• Utilize advanced diagnostic tools and software to troubleshoot connectivity, performance, and security issues.
• Develop and implement effective solutions for network-related problems, ensuring minimal disruption to clients' operations.
• Collaborate with Tier 1 support and engineering teams to escalate complex issues and contribute to knowledge base development.

Skills

TCP/IP

DNS

DHCP

BGP

OSPF

Wireshark

Troubleshooting

Remote support

Education

CCNA/CCNP or equivalent

Tools

Cisco

Juniper

HPE

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Diagnostic Technician specializing in network infrastructure to join their globally distributed technical support team. This is a fully remote position, allowing you to work from anywhere. You will be responsible for diagnosing and resolving complex network issues for clients, utilizing advanced diagnostic tools and your in-depth understanding of network protocols and hardware. The ideal candidate is a proactive problem-solver with exceptional analytical skills and a proven ability to troubleshoot intricate network challenges independently. This role demands meticulous attention to detail and a commitment to providing high-level technical support to our client's diverse customer base, irrespective of their geographical location. Your expertise will be vital in ensuring the optimal performance and reliability of our client's network solutions.

Key Responsibilities

• Provide remote technical support, diagnosing and resolving issues related to network infrastructure, including routers, switches, firewalls, and other networking devices.
• Analyze network performance data, logs, and traffic patterns to identify root causes of problems.
• Utilize advanced diagnostic tools and software to troubleshoot connectivity, performance, and security issues.
• Develop and implement effective solutions for network-related problems, ensuring minimal disruption to clients' operations.
• Collaborate with Tier 1 support and engineering teams to **escalate** complex issues and contribute to knowledge base development.
• Document all diagnostic steps, troubleshooting procedures, and resolutions clearly and concisely.
• Maintain up-to-date knowledge of networking technologies, protocols, and security best practices.
• Proactively monitor network health and identify potential issues before they impact clients.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Contribute to the continuous improvement of diagnostic tools and support processes.

Requirements

• Proven experience as a Network Technician, Network Engineer, or similar role with a strong focus on diagnostics and troubleshooting.
• In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching technologies.
• Proficiency with network diagnostic tools such as Wireshark, ping, traceroute, and network monitoring systems.
• Experience with various network hardware vendors (e.g., Cisco, Juniper, HPE).
• Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Strong communication and collaboration skills, with the ability to work effectively in a remote team environment.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Self-motivated and driven to achieve results with a strong customer service orientation.
• Experience with cloud networking concepts is a plus.

Benefits

• This is a fully remote position offering significant flexibility and the ability to work from anywhere.
• Our client provides a competitive salary.
• Our client provides comprehensive health benefits.
• Our client provides opportunities for professional development and advanced certifications.
• You will be part of a global, forward-thinking team that values innovation and continuous learning.
• This role offers the chance to work on challenging network infrastructure issues and make a significant impact on client satisfaction.
• Join a company dedicated to technological excellence and employee growth.