Remote Network Installation Specialist

Placements24; Stellenbosch; Hybrid; ZAR 320,000 - 520,000; Full time

Job summary

Placements24 is seeking a highly skilled Remote Network Installation Specialist to join our globally distributed team. You will support clients from a home office, guiding them through installation and configuration of network infrastructure while ensuring optimal performance.

Responsibilities include remote troubleshooting, documenting procedures, and collaborating with internal teams to resolve complex issues. Excellent communication is essential in a fully remote role.

Qualifications

• Proven experience as a Network Technician or Network Engineer focused on installation and support.
• Strong understanding of TCP/IP, DNS, DHCP, routers, switches, and wireless tech.
• Proficiency with remote access and network diagnostic tools.
• Excellent problem-solving and methodical troubleshooting.
• Clear communication to guide non-technical users and work remotely.

Responsibilities

• Provide remote guidance for installation and configuration of network hardware and software.
• Diagnose and resolve network issues using remote diagnostic tools.
• Assist customers with setup of routers, switches, firewalls, and other devices.
• Document installation steps and client interactions accurately.
• Collaborate with internal teams to resolve complex technical challenges.
• Stay updated on latest networking technologies and best practices.

Skills

Network installation

TCP/IP

DNS/DHCP

Wireless tech

Remote support tools

Communication skills

Tools

Remote diagnostic tools

Router configuration tools

Wireless analyzer

Job description

About the Role

Our client is looking for a highly skilled Remote Network Installation Specialist to join their globally distributed team, supporting clients across various locations from the comfort of their home office. This role is essential for ensuring the seamless setup and configuration of network infrastructure for our diverse clientele. You will leverage your expertise to guide customers through installation processes, troubleshoot connectivity issues, and ensure optimal network performance. This is an exciting opportunity for a technically adept individual with excellent communication skills who thrives in a remote work environment and is passionate about network technology.

Key Responsibilities

• Provide remote guidance and support for the installation and configuration of network hardware and software.


• Diagnose and resolve network connectivity and performance issues for clients using remote diagnostic tools.


• Assist customers with the setup of routers, switches, firewalls, and other network devices.


• Document all installation procedures, troubleshooting steps, and client interactions accurately.


• Collaborate with internal teams to elevate complex technical challenges and ensure timely resolution.


• Stay updated on the latest networking technologies and best practices to provide informed support.

Requirements

• Proven experience as a Network Technician , Network Engineer, or in a similar role with a focus on installation and support.


• Strong understanding of networking protocols (TCP/IP, DNS, DHCP), hardware (routers, switches), and wireless technologies.


• Proficiency in using remote access and network diagnostic tools.


• Excellent problem-solving abilities and a methodical approach to troubleshooting.


• Strong communication and interpersonal skills, with the ability to guide non-technical users.


• Must be able to work effectively from a remote location with reliable internet access.

Benefits

• Competitive salary with potential for performance-based bonuses.


• Fully remote work arrangement with flexible hours.


• Comprehensive medical, dental, and vision insurance coverage.


• Generous allowance for home office equipment and internet services.


• Opportunities for professional certifications and continuous learning.