Logistics Operations Specialist (Remote)

Placements24; Paarl; Hybrid; ZAR 420,000 - 540,000; Full time

Job summary

Placements24 is seeking a proactive Logistics Operations Specialist to join a fast-paced e-commerce fulfillment environment. This fully remote role supports South Africa-wide operations, coordinating with carriers, warehouses, and internal teams to ensure on-time delivery and accurate shipment reporting.

The ideal candidate has at least 3 years in logistics operations, strong communication skills, and experience with TMS/ERP systems and Excel.

Qualifications

• Bachelor's degree in logistics or related field.
• Minimum 3 years in logistics operations or supply chain coordination.
• Experience with domestic shipments and carrier management.

Responsibilities

• Coordinate and manage daily logistics operations and orders.
• Track shipments and resolve delays across transport modes.
• Liaise with 3PLs, carriers, and warehouse teams to maintain flow.
• Provide status updates to internal stakeholders and customers.
• Manage shipping documentation and regulatory compliance.
• Analyze data to identify bottlenecks and improve processes.
• Assist in onboarding and training new logistics staff.

Skills

Logistics coordination

3PL liaison

ERP/TMS proficiency

Excel proficiency

Remote communication

Education

Bachelor's degree in Logistics or related field

Tools

TMS

ERP systems

MS Excel

Job description

About the Role

Our client, a fast-paced e-commerce fulfillment company, is actively seeking a highly organized and proactive Logistics Operations Specialist to join their dedicated team. This is a fully remote position, offering the flexibility to work from anywhere in South Africa. You will play a crucial role in ensuring the smooth and efficient execution of daily logistics operations, coordinating between various internal departments, external carriers, and customers. Your responsibilities will include managing shipment schedules, tracking order progress, resolving logistical issues, and optimizing operational workflows. The ideal candidate will possess exceptional communication skills, a keen eye for detail, and a strong understanding of modern logistics and supply chain principles. This is an exciting opportunity to contribute to a growing business and make a tangible impact on customer satisfaction through efficient delivery operations.

Key Responsibilities

• Coordinate and manage daily logistics operations, ensuring timely and accurate order fulfillment.
• Track shipments across various modes of transport, proactively identifying and resolving any delays or issues.
• Liaise effectively with third-party logistics providers (3PLs), carriers, and warehouse teams to ensure seamless operations.
• Communicate updates and status reports on shipments to internal stakeholders and customers.
• Manage shipping documentation, ensuring all necessary paperwork is accurately completed and processed.
• Analyze operational data to identify bottlenecks and implement process improvements for greater efficiency.
• Respond to and resolve customer inquiries and issues related to shipping and delivery.
• Monitor carrier performance and provide feedback to ensure service level agreements (SLAs) are met.
• Assist in the management of freight costs and work towards optimizing logistics expenses.
• Maintain accurate records of all logistics activities and prepare operational reports as required.
• Ensure compliance with all relevant transportation regulations and company policies.
• Collaborate with the customer service team to ensure a high level of customer satisfaction regarding deliveries.
• Participate in the onboarding and training of new team members on logistics processes.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3 years of experience in logistics operations, supply chain coordination, or a similar role.
• Proven experience in managing domestic and potentially international shipments.
• Familiarity with various transportation modes and carrier management.
• Proficiency in using logistics management software, TMS (Transportation Management Systems), and ERP systems.
• Excellent organizational, problem-solving, and multitasking abilities.
• Strong written and verbal communication skills, with the ability to communicate effectively remotely.
• Detail-oriented with a commitment to accuracy and timely execution.
• Ability to work independently and manage workload effectively in a remote setting.
• Proactive and adaptable with a customer-centric approach.
• Proficiency in Microsoft Office Suite, particularly Excel.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance.
• Enjoy the flexibility and convenience of a fully remote work environment, with support for home office setup.
• Opportunities for professional development and career advancement within a growing company are provided.
• Generous paid time off is included.

This role offers a significant opportunity to shape and optimize logistics processes from anywhere, contributing directly to the success of a thriving e-commerce business.