Remote Delivery Operations Lead

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health, dental, and vision insurance

Professional development opportunities

Supportive virtual team environment

Job summary

Placements24 is seeking a diligent Remote Delivery Coordinator to oversee the end-to-end delivery process from a remote setting. You will coordinate orders, schedule routes, track progress, and act as the primary liaison between customers, drivers, and internal teams to ensure satisfaction and efficiency.

The role demands strong organization, excellent communication, and the ability to multitask in a fast-paced virtual environment, with a focus on reliable delivery results and exceptional

Qualifications

• Proven experience in delivery coordination, logistics, or a similar customer-facing operational role.
• Proficiency with delivery management software and GPS tracking systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote work setting.
• Strong organizational skills with meticulous attention to detail.

Responsibilities

• Manage the end-to-end delivery process for customer orders, ensuring accuracy and timeliness.
• Schedule and assign delivery routes to drivers, optimizing for efficiency and customer convenience.
• Utilize dispatch software and tracking tools to monitor delivery progress in real-time.
• Communicate proactively with customers regarding delivery status, updates, and any potential delays.
• Address and resolve customer inquiries and complaints related to deliveries swiftly and professionally.
• Collaborate with warehouse and logistics teams to ensure smooth order fulfillment.

Skills

Delivery coordination

Logistics

Customer service

Tools

Delivery management software

GPS tracking systems

Job description

Placements24 is seeking a diligent Remote Delivery Coordinator to oversee the end-to-end delivery process from a remote setting. You will coordinate orders, schedule routes, track progress, and act as the primary liaison between customers, drivers, and internal teams to ensure satisfaction and efficiency.

The role demands strong organization, excellent communication, and the ability to multitask in a fast-paced virtual environment, with a focus on reliable delivery results and exceptional