Remote Delivery Coordinator

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health, dental, and vision insurance

Professional development opportunities

Supportive virtual team environment

Job summary

Placements24 is seeking a diligent Remote Delivery Coordinator to oversee the end-to-end delivery process from a remote setting. You will coordinate orders, schedule routes, track progress, and act as the primary liaison between customers, drivers, and internal teams to ensure satisfaction and efficiency.

The role demands strong organization, excellent communication, and the ability to multitask in a fast-paced virtual environment, with a focus on reliable delivery results and exceptional

Qualifications

• Proven experience in delivery coordination, logistics, or a similar customer-facing operational role.
• Proficiency with delivery management software and GPS tracking systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote work setting.
• Strong organizational skills with meticulous attention to detail.

Responsibilities

• Manage the end-to-end delivery process for customer orders, ensuring accuracy and timeliness.
• Schedule and assign delivery routes to drivers, optimizing for efficiency and customer convenience.
• Utilize dispatch software and tracking tools to monitor delivery progress in real-time.
• Communicate proactively with customers regarding delivery status, updates, and any potential delays.
• Address and resolve customer inquiries and complaints related to deliveries swiftly and professionally.
• Collaborate with warehouse and logistics teams to ensure smooth order fulfillment.

Skills

Delivery coordination

Logistics

Customer service

Tools

Delivery management software

GPS tracking systems

Job description

About the Role

Our client is searching for a diligent Remote Delivery Coordinator to manage their delivery operations from a remote setting. This position is key to ensuring that all customer orders are processed, scheduled, and tracked efficiently from dispatch to final delivery. You will act as the primary liaison between customers, delivery personnel, and internal teams, providing exceptional service and resolving any issues that may arise. The role requires a high degree of organization, excellent communication skills, and the ability to manage multiple tasks simultaneously in a fast-paced, virtual environment, ensuring customer satisfaction and operational excellence across the delivery network.

Key Responsibilities

• Manage the end-to-end delivery process for customer orders, ensuring accuracy and timeliness.
• Schedule and assign delivery routes to drivers, optimizing for efficiency and customer convenience.
• Utilize dispatch software and tracking tools to monitor delivery progress in real-time.
• Communicate proactively with customers regarding delivery status, updates, and any potential delays.
• Address and resolve customer inquiries and complaints related to deliveries swiftly and professionally.
• Collaborate with warehouse and logistics teams to ensure smooth order fulfillment.

Requirements

• Proven experience in delivery coordination , logistics, or a similar customer-facing operational role.
• Proficiency with delivery management software and GPS tracking systems .
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote work setting.
• Strong organizational skills with meticulous attention to detail.

Benefits

• Competitive salary and performance incentives.
• Fully remote position offering significant work-life balance and flexibility.
• Comprehensive health, dental, and vision insurance benefits.
• Opportunities for professional development and advancement in logistics.
• A supportive virtual team environment focused on efficient delivery solutions.