Remote Delivery Driver Coordinator

Placements24; Gauteng; Hybrid; ZAR 201,000 - 357,000; Full time

Benefits offered by this job

Remote work

Professional development

Modern dispatch tools

Collaborative team

Job summary

Placements24 is seeking a remote Delivery Driver Coordinator to oversee a fleet of drivers, plan routes efficiently, and ensure on-time deliveries from a home office in South Africa. You will leverage dispatch tools to track shipments and support drivers and clients in real time.

This role requires strong communication, organization, and problem-solving in a fast-paced remote environment, with a focus on improving delivery performance, customer satisfaction, and cost efficiency while

Qualifications

• Proven experience in logistics coordination, dispatch, or a similar role, preferably remote.
• Proficiency with dispatch and route optimization software.
• Excellent communication, interpersonal, and organizational skills.
• Ability to make quick, effective decisions in remote settings.
• A dedicated home office setup with reliable internet.

Responsibilities

• Coordinate and manage daily delivery schedules for a fleet of drivers using dispatch software.
• Monitor driver progress and provide real-time support to address any route deviations or issues.
• Communicate effectively with drivers, clients, and internal teams to ensure seamless delivery operations.
• Analyze delivery data to identify areas for improvement in efficiency, cost-effectiveness, and customer service.
• Handle customer inquiries and resolve delivery-related complaints promptly and professionally.
• Maintain accurate records of deliveries, driver performance, and operational metrics.

Skills

Communication

Organizational skills

Problem solving

Multi-tasking

Remote work setup

Tools

Dispatch software

Route optimization software

GPS/tracking tools

Job description

About the Role

Our client is seeking an organized and proactive Remote Delivery Driver Coordinator to manage and optimize delivery operations from a remote setting. In this crucial role, you will oversee a fleet of drivers, ensuring efficient route planning, timely deliveries, and excellent customer satisfaction. You will leverage technology to track shipments, communicate with drivers, and resolve logistical challenges in real-time. This position is ideal for a detail-oriented individual with strong communication and problem-solving skills, who thrives in a flexible, remote work environment and is passionate about streamlining logistics operations for a leading company.

Key Responsibilities

• Coordinate and manage daily delivery schedules for a fleet of drivers using dispatch software.
• Monitor driver progress and provide real-time support to address any route deviations or issues.
• Communicate effectively with drivers, clients, and internal teams to ensure seamless delivery operations.
• Analyze delivery data to identify areas for improvement in efficiency, cost-effectiveness, and customer service.
• Handle customer inquiries and resolve delivery-related complaints promptly and professionally.
• Maintain accurate records of deliveries, driver performance, and operational metrics.

Requirements

• Proven experience in logistics coordination , dispatch, or a similar role, preferably in a remote capacity.
• Proficiency with dispatch and route optimization software, and general computer literacy.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving abilities and the capacity to make quick, effective decisions.
• Ability to manage multiple tasks and priorities in a fast-paced, remote environment.
• A dedicated home office setup with reliable internet connectivity.

Benefits

• Competitive monthly salary.
• Remote work flexibility, allowing for a healthy work-life balance.
• Opportunities for professional development in logistics management.
• Access to modern dispatch and communication tools.
• A collaborative and supportive virtual team environment.