Remote CX Specialist: Elevate the Customer Journey

Placements24; Stellenbosch; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Private health insurance

Retirement fund

Professional development

Home office stipend

Remote work flexibility

Team-building activities

Job summary

Placements24 is seeking a Remote Customer Experience Specialist to join our fully remote team, shaping the customer journey and driving brand advocacy across all touchpoints. You will address inquiries, resolve issues, and champion customer satisfaction from a distributed SA-based workforce.

Ideal candidates excel in communication, analytics, and proactive problem-solving, with experience using CX tools like Zendesk or Intercom.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong analytical abilities to interpret customer data and feedback.
• Proactive problem-solving mindset and customer advocacy.
• Experience with remote work and self-discipline in a home-office setup.
• Familiarity with CX strategies and customer journey mapping.

Responsibilities

• Manage and respond to customer inquiries through email, chat, and social media.
• Develop and implement strategies to enhance the customer experience and journey.
• Proactively identify potential customer issues and implement preventative solutions.
• Analyze customer feedback and behavior data to identify trends and improvements.
• Collaborate with cross-functional teams (Product, Marketing, Sales) to ensure a consistent customer voice.
• Create and maintain customer-facing documentation, FAQs, and support guides.
• Onboard new customers and provide ongoing support for successful adoption.
• Drive customer satisfaction and loyalty initiatives.
• Act as a brand ambassador representing the company values and service commitment.

Skills

Communication

Analytical skills

Problem-solving

Remote work

Customer journey

Customer advocacy

Time management

Independent work

Tools

Zendesk

Intercom

Slack

Job description

Placements24 is seeking a Remote Customer Experience Specialist to join our fully remote team, shaping the customer journey and driving brand advocacy across all touchpoints. You will address inquiries, resolve issues, and champion customer satisfaction from a distributed SA-based workforce.

Ideal candidates excel in communication, analytics, and proactive problem-solving, with experience using CX tools like Zendesk or Intercom.