Remote CX Leader & Strategy Expert

Placements24; Mossel Bay; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Fully remote work arrangement

Comprehensive health benefits

Career development opportunities

Paid time off and holidays

Access to CX tools

Job summary

Placements24 is seeking a Senior Customer Experience Specialist to shape and enhance the customer journey for a fully remote e-commerce platform. You will analyze feedback, identify pain points, and implement strategies to boost satisfaction and loyalty from your home office.

As a senior, you will mentor junior specialists and help define best practices for customer engagement, translating insights into actionable improvements in a remote-first culture.

Qualifications

• 4+ years in Customer Experience, Customer Service Management, or related field.
• Experience working fully remote.
• Strong analytical skills and ability to translate data into actions.
• Excellent written and verbal communication; strong presentation abilities.

Responsibilities

• Analyze customer feedback across channels to identify trends and improvements.
• Develop strategies to enhance customer experience across lifecycle.
• Map customer journeys to identify friction points and optimize flows.
• Collaborate with product, marketing, and operations to advocate for customer needs.

Skills

Remote work experience

Analytical thinking

Excellent communication

CX strategy development

Education

Bachelor's degree in Marketing/Communications/Business

Tools

CRM systems

CX platforms

Job description

Placements24 is seeking a Senior Customer Experience Specialist to shape and enhance the customer journey for a fully remote e-commerce platform. You will analyze feedback, identify pain points, and implement strategies to boost satisfaction and loyalty from your home office.

As a senior, you will mentor junior specialists and help define best practices for customer engagement, translating insights into actionable improvements in a remote-first culture.