Remote CX Architect: Elevate Customer Journeys

Placements24; Randburg; Hybrid; ZAR 300,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical aid

Retirement planning

Professional development resources

Job summary

Placements24 is seeking a passionate Customer Experience Champion for a fully remote role. You will shape the customer journey, gather insights, and drive improvements across touchpoints from anywhere.

You will advocate for the customer, collaborate with product, marketing, and support, and design engaging programs to ensure memorable experiences. The ideal candidate will excel in communication, analytics, and remote work, contributing to a culture that values customer-centric excellence and

Qualifications

• Proven experience in customer experience, customer success, or related role.
• Strong understanding of customer journey mapping, user research, and feedback analysis.
• Excellent analytical and problem-solving skills with actionable plans.
• Exceptional communication and interpersonal skills.

Responsibilities

• Develop and implement strategies to enhance customer experience across all touchpoints.
• Analyze customer feedback from surveys, reviews, and social media to identify pain points.
• Collaborate with product, marketing, and support to champion customer-centric initiatives.
• Create and maintain customer journey maps and personas to understand needs.
• Design and execute customer engagement programs and initiatives.
• Monitor CX metrics and report progress to stakeholders.
• Provide exceptional support and be a point of escalation when needed.
• Stay updated on industry best practices in CX management.
• Contribute to training materials focused on customer service excellence.

Skills

Customer experience

User research

Feedback analysis

Communication skills

CRM tools

Education

Bachelor's degree in Marketing, Business, Communications, or related

Tools

CRM software

Job description

Placements24 is seeking a passionate Customer Experience Champion for a fully remote role. You will shape the customer journey, gather insights, and drive improvements across touchpoints from anywhere.

You will advocate for the customer, collaborate with product, marketing, and support, and design engaging programs to ensure memorable experiences. The ideal candidate will excel in communication, analytics, and remote work, contributing to a culture that values customer-centric excellence and