Remote CX Project Manager: Drive Customer Experience

Placements24; Soweto; Hybrid; ZAR 700,000 - 950,000; Full time

Benefits offered by this job

Medical insurance

Retirement fund

Bonuses

Remote work setup

Job summary

Placements24 is seeking a dedicated Remote Project Manager to drive customer experience initiatives. The role focuses on improving customer satisfaction, loyalty, and engagement across touchpoints.

You will lead virtual teams, implement CX tech, and ensure projects align with service excellence. The ideal candidate has 5+ years in project management with a CX or customer service focus, plus experience with CRM and UX considerations.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years of project management experience focused on customer experience or related initiatives.
• Experience managing CRM systems, customer feedback platforms, or UX design.
• Excellent virtual communication, interpersonal, and leadership skills.
• Strong analytical and data-driven decision-making abilities.
• Proficiency with project management tools (Asana, Trello, Jira).

Responsibilities

• Manage the full lifecycle of customer experience enhancement projects from conception to completion.
• Develop detailed project plans with scope, objectives, timelines and resources.
• Lead and coordinate virtual cross-functional teams and ensure collaboration.
• Identify, assess, and mitigate risks and dependencies in CX initiatives.
• Oversee implementation of new customer service technologies, CRM enhancements, and feedback systems.
• Use customer data/feedback to identify areas for improvement and inform strategies.
• Ensure projects align with service standards and brand values.
• Communicate status, insights, and recommendations to stakeholders and senior management.
• Track progress against KPIs and report impact of changes.

Skills

Project management

CRM experience

Virtual collaboration

Analytical thinking

Data-driven

Leadership

Education

Bachelor's degree in related field

Tools

Asana

Trello

Jira

Job description

Placements24 is seeking a dedicated Remote Project Manager to drive customer experience initiatives. The role focuses on improving customer satisfaction, loyalty, and engagement across touchpoints.

You will lead virtual teams, implement CX tech, and ensure projects align with service excellence. The ideal candidate has 5+ years in project management with a CX or customer service focus, plus experience with CRM and UX considerations.