Lead CX Projects | Remote Customer Experience Initiatives

Placements24; East London; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Home office stipend

Flexible working hours

Remote-first culture

CX certifications opportunity

Professional development

Job summary

Placements24 is seeking a Lead Project Manager to drive customer experience initiatives in a remote-first environment. You will lead CX projects across design, marketing, product and support, shaping journeys and adopting CX technologies to boost satisfaction and loyalty.

You will manage scopes, KPIs, timelines, and budgets while collaborating with a distributed team to deliver measurable outcomes and align with the company’s customer-centric vision.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 7 years of project management experience with a CX focus.
• Proven track record leading CX or customer journey projects.
• Strong knowledge of CX principles and best practices.
• Experience with CX technologies (CRM, survey tools, analytics) is a plus.
• Excellent leadership and remote collaboration skills.
• Ability to manage multiple projects and priorities effectively.

Responsibilities

• Lead CX improvement projects from strategy to delivery.
• Define scope, objectives, deliverables, and KPIs for CX initiatives.
• Manage timelines, resources, budgets, and risks.
• Collaborate with cross-functional teams to ensure alignment.
• Drive CX tools implementation (CRM enhancements, journey mapping software).
• Analyze customer feedback to drive improvements.
• Facilitate meetings and workshops for distributed teams.
• Align CX projects with brand values and customer focus.

Skills

CX understanding

Project management

Remote leadership

Stakeholder management

CRM tools

Analytics

Communication

Education

Bachelor's degree

Tools

CRM

Survey tools

Analytics platforms

PM software

Collaboration tools

Job description

Placements24 is seeking a Lead Project Manager to drive customer experience initiatives in a remote-first environment. You will lead CX projects across design, marketing, product and support, shaping journeys and adopting CX technologies to boost satisfaction and loyalty.

You will manage scopes, KPIs, timelines, and budgets while collaborating with a distributed team to deliver measurable outcomes and align with the company’s customer-centric vision.