Remote CX Architect: Elevate Customer Experience

Placements24; Paarl; Hybrid; ZAR 240,000 - 420,000; Full time

Job summary

Placements24 is seeking a Customer Experience Champion to work remotely, enhancing interactions across digital and physical touchpoints. The role prioritizes understanding the customer journey, gathering feedback, and driving improvements that reflect the brand’s commitment to excellence.

The ideal candidate is empathetic, a strong communicator, and data-driven, capable of collaborating with various teams to build lasting customer relationships and improve loyalty and retention.

Responsibilities

• Understand and map the customer journey across digital and physical touchpoints.
• Gather and analyze customer feedback to identify areas for improvement.
• Collaborate with multiple departments to implement customer-centric solutions and improve loyalty.

Job description

Placements24 is seeking a Customer Experience Champion to work remotely, enhancing interactions across digital and physical touchpoints. The role prioritizes understanding the customer journey, gathering feedback, and driving improvements that reflect the brand’s commitment to excellence.

The ideal candidate is empathetic, a strong communicator, and data-driven, capable of collaborating with various teams to build lasting customer relationships and improve loyalty and retention.