Remote Customer Experience Project Leader

Placements24; Benoni; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible remote work

Performance incentives

Health benefits

Home office allowance

Professional development

Remote collaboration tools

Job summary

Placements24 is seeking a proactive Remote Project Manager to lead customer-focused initiatives from anywhere, shaping the customer journey and service technology strategy. You’ll work with cross-functional teams to deliver improvements that boost loyalty and brand perception in a fully remote, globally oriented environment.

The role emphasizes customer experience principles, strong project management skills, and collaboration across marketing, product development, IT, and service teams to

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Minimum of 6 years in project management with a focus on customer experience.
• Experience leading customer-focused projects in remote or hybrid environments.
• Strong knowledge of customer journey mapping and UX principles; excellent communication.

Responsibilities

• Lead planning and execution of customer experience projects across touchpoints.
• Develop roadmaps, timelines, budgets, and resource plans.
• Collaborate with customer service, marketing, product, and IT teams.
• Analyze feedback and journey data to identify improvements.
• Manage new technologies to support engagement and service delivery.
• Ensure deliverables meet customer satisfaction and UX standards.
• Facilitate virtual stakeholder meetings and provide updates.
• Manage risks and dependencies for initiatives.
• Champion a customer-first approach throughout lifecycles.

Skills

Project management

Customer experience

Virtual collaboration

Communication

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM systems

Project management tools

Job description

Placements24 is seeking a proactive Remote Project Manager to lead customer-focused initiatives from anywhere, shaping the customer journey and service technology strategy. You’ll work with cross-functional teams to deliver improvements that boost loyalty and brand perception in a fully remote, globally oriented environment.

The role emphasizes customer experience principles, strong project management skills, and collaboration across marketing, product development, IT, and service teams to