Remote Lead CX Consultant — Strategy, UX & Global Impact

Placements24; East London; Hybride; ZAR 1 200 000 - 2 000 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health, dental, and vision insurance

Generous paid time off

Professional development and training

Global customer experience initiatives

Home office stipend and technology

Retirement savings plan

Résumé du poste

Placements24 is seeking a highly experienced Remote Lead Management Consultant to drive transformative CX initiatives for global clients. You will design, map journeys, and implement service design and digital engagement programs in a remote-first environment.

You bring an MBA or related Master’s degree and at least eight years leading customer experience transformations, with a proven track record of large-scale programs and virtual leadership.

Qualifications

• MBA or Master's degree required in Marketing, Business Administration, or related field.

Responsabilités

• Lead client engagements focused on designing and implementing comprehensive customer experience strategies.
• Conduct in-depth analysis of customer journeys, pain points, and opportunities for enhancement.
• Develop innovative CX solutions leveraging digital technologies and data insights.
• Advise clients on building customer-centric cultures and organizational capabilities.
• Facilitate virtual workshops and co-creation sessions with client teams and stakeholders.
• Oversee project teams, ensuring high-quality deliverables and client satisfaction.
• Develop KPIs to measure the impact of CX initiatives.
• Contribute to business development, including proposal generation and client relationship management.
• Mentor and develop junior consultants in the field of customer experience.

Description du poste

Placements24 is seeking a highly experienced Remote Lead Management Consultant to drive transformative CX initiatives for global clients. You will design, map journeys, and implement service design and digital engagement programs in a remote-first environment.

You bring an MBA or related Master’s degree and at least eight years leading customer experience transformations, with a proven track record of large-scale programs and virtual leadership.