Remote CX & Operations Coordinator — E‑Commerce

Assist World; South Africa; On-site; ZAR 649,034 - 973,551; Full time

Benefits offered by this job

100% Remote

$50 birthday bonus

$200 testimonial bonus

$500 monthly raffle

Job summary

Assist World is searching for a proactive Customer Experience & Operations Coordinator to enhance our e-commerce team. This role requires delivering exceptional customer service, coordinating logistics, and managing operational workflows efficiently in a 100% remote environment.

The ideal candidate will have over 3 years of experience in customer operations, e-commerce, and logistics. You'll act as a critical point of contact between customers and our operations, working independently while managing competing priorities.

Qualifications

• 3+ years of experience in customer operations or e-commerce.
• Strong understanding of logistics and supply chain management.
• Ability to manage multiple priorities independently.

Responsibilities

• Deliver exceptional customer support across various channels.
• Monitor order fulfilment and shipping progress.
• Assist with inventory planning and ensure product accuracy.

Skills

Customer operations

E-commerce operations

Project coordination

Logistics coordination

Communication skills

Tools

Shopify

Google Workspace

Slack

Trello

Asana

Job description

Assist World is searching for a proactive Customer Experience & Operations Coordinator to enhance our e-commerce team. This role requires delivering exceptional customer service, coordinating logistics, and managing operational workflows efficiently in a 100% remote environment.

The ideal candidate will have over 3 years of experience in customer operations, e-commerce, and logistics. You'll act as a critical point of contact between customers and our operations, working independently while managing competing priorities.