Customer Support Specialist

Placements24; South Africa; Remote; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Paid time off

Learning resources

Job summary

Placements24 is seeking a dedicated Customer Support Specialist to join their remote team in South Africa. You will provide first-line support via email, phone, and chat, troubleshoot issues, and inform customers about product features.

The role emphasizes independent work, strong communication, and proficiency with helpdesk tools and CRM platforms. Fully remote with benefits including health coverage and paid time off; a great fit for experienced support professionals seeking flexible,

Qualifications

• Minimum of 2 years of experience in customer support or a related field.
• Excellent communication and problem-solving skills.
• Proficiency with helpdesk software and CRM platforms.

Responsibilities

• Provide first-line support to customers via email, phone, and chat.
• Troubleshoot and resolve customer issues efficiently and accurately.
• Document all customer interactions and resolutions in the support system.
• Educate customers on product features and best practices.
• Escalate complex issues to senior support staff when necessary.

Skills

Customer support

Communication

Problem solving

Helpdesk software

CRM platforms

Independent work

Tools

Zendesk

Freshdesk

Job description

About the Role

Our client is seeking a dedicated Customer Support Specialist to join their remote team. This role is crucial for ensuring that customers receive timely and effective assistance, troubleshooting issues, and providing product information. You will be working from home, connecting with customers across various regions. This position offers the flexibility of remote work while contributing to a company culture that prioritizes customer satisfaction and continuous service improvement, making it an excellent opportunity for experienced support professionals.

Key Responsibilities

• Provide first-line support to customers via email, phone, and chat.
• Troubleshoot and resolve customer issues efficiently and accurately.
• Document all customer interactions and resolutions in the support system.
• Educate customers on product features and best practices.
• Escalate complex issues to senior support staff when necessary.

Requirements

• Minimum of 2 years of experience in customer support or a related field.
• Excellent communication and problem-solving skills.
• Proficiency with helpdesk software and CRM platforms.
• Ability to work independently and manage workload effectively in a remote setting.
• Strong technical aptitude and a passion for customer service.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote work arrangement.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Access to online learning and development resources.