Remote Customer Success Manager - WhatJobs Direct

Placements24; Pretoria; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Home office stipend

Performance bonuses

Stock options

Health insurance

Flexible hours

Job summary

Placements24 is hiring a Remote Customer Success Manager for a fully remote role across South Africa.

You will build strong relationships with a portfolio of customers, onboard new users, monitor health, and drive renewals and expansions while collaborating with cross-functional teams to maximize customer value.

Qualifications

• 3+ years in Customer Success, Account Management, or similar.
• Experience handling a portfolio of accounts in SaaS/tech.

Responsibilities

• Develop and maintain long-term relationships with a portfolio of customers.
• Onboard new customers and ensure smooth adoption of the platform.
• Monitor customer health and identify risks and opportunities.
• Conduct regular business reviews and drive renewal and growth.
• Coordinate with product, sales, and marketing to relay customer needs.

Skills

Relationship building

Strategic thinking

Remote communication

Customer lifecycle management

CRM (Salesforce)

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

Our client, a leading global SaaS provider, is seeking a highly motivated and results-oriented Remote Customer Success Manager. This fully remote position allows you to work from anywhere within South Africa while playing a critical role in ensuring our client's customers achieve their desired outcomes while using our client's innovative platform. You will be responsible for building strong relationships, understanding customer goals, and proactively guiding them towards success. This role demands excellent communication, strategic thinking, and a passion for fostering long-term partnerships. As a remote-first organization, we provide the tools and support necessary for you to thrive in a home-based work environment. This is an exceptional opportunity to advance your career in customer success with a forward-thinking company.

Key Responsibilities

Develop and maintain strong, long-term relationships with a portfolio of assigned customers. Understand customer business objectives and help them leverage our client's platform to achieve these goals. Onboard new customers, ensuring a smooth and successful transition to our client's services. Proactively monitor customer health and engagement, identifying risks and opportunities. Conduct regular business reviews (QBRs) with customers to assess progress and identify areas for growth. Educate customers on new features and best practices to maximize their value realization. Act as the primary point of contact for customer inquiries and escalations, coordinating with internal teams. Advocate for customer needs internally, providing feedback to product, sales, and marketing teams. Drive customer retention, identify upsell and cross-sell opportunities, and contribute to revenue growth. Develop and share success stories and case studies highlighting customer achievements.

Requirements

Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the tech or SaaS industry. Proven ability to build and maintain strong client relationships and manage a portfolio of accounts. Excellent understanding of customer success principles and methodologies. Strong communication, presentation, and interpersonal skills, with the ability to engage effectively at all levels of an organization. Demonstrated ability to think strategically and translate customer needs into actionable plans. Self-motivated, proactive, and able to manage time effectively in a remote work environment. Proficiency with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. A bachelor's degree in Business, Marketing, or a related field is preferred. Ability to work autonomously and collaborate effectively with remote team members. Excellent problem-solving skills and a customer-centric approach.

Benefits

Our client offers a highly competitive salary and a comprehensive remote work benefits package. This includes a home office stipend, performance bonuses, and stock options for eligible employees. We provide robust health, dental, and vision insurance coverage. Opportunities for continuous learning and professional development are abundant, with access to online courses and industry certifications. Enjoy flexible working hours and a supportive remote team culture. Contribute to a company that values innovation, collaboration, and employee well-being. Take advantage of the freedom and flexibility that comes with a fully remote role.