Virtual Customer Success Manager - WhatJobs Direct

Placements24; Klerksdorp; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Career development opportunities

Remote-first culture

Professional growth opportunities

Job summary

Placements24 is hiring a Virtual Customer Success Manager to join a fully remote team. You will manage a portfolio of customer accounts, drive retention, and advocate for customer needs. The role is based out of Klerksdorp, North West, working remotely.

The ideal candidate has strong communication, relationship-building, and data analysis skills, with experience using CRM platforms like Salesforce or HubSpot. This remote-first position offers flexible work and growth opportunities.

Qualifications

• Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role.
• Demonstrated ability to build and maintain strong relationships with clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Proficient in CRM software (Salesforce, HubSpot) and customer success platforms.

Responsibilities

• Manage a portfolio of customer accounts as their primary contact and trusted advisor.
• Develop and execute success plans tailored to customer goals.
• Monitor customer health and engagement, identify risks and upsell opportunities.
• Conduct regular check-ins and business reviews to ensure satisfaction.
• Onboard new customers through initial product adoption.

Skills

Customer relationship management

Communication skills

Data analysis

Remote work

Strategic thinking

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is searching for a dedicated and results-oriented Virtual Customer Success Manager to join their fully remote team. This position is critical for ensuring that our client's customers derive maximum value from their products and services. You will be responsible for building and maintaining strong, long-lasting client relationships, proactively addressing their needs, and driving customer retention and growth. As a remote-first role, you’ll operate from your home office, collaborating virtually with colleagues across various locations. The ideal candidate is passionate about customer advocacy, possesses excellent communication and strategic thinking skills, and thrives in an independent work environment. If you are looking to excel in a fully remote capacity and contribute significantly to customer satisfaction and loyalty, this opportunity based out of **Klerksdorp, North West** (working remotely) is for you.

Key Responsibilities

• Manage a portfolio of customer accounts, acting as their primary point of contact and trusted advisor.
• Develop and execute success plans tailored to individual customer goals and objectives.
• Proactively monitor customer health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Conduct regular check-ins and business reviews with customers to ensure satisfaction and value realization.
• Onboard new customers, guiding them through the initial stages of product adoption.
• Gather customer feedback and advocate for their needs internally to influence product development and service improvements.
• Resolve escalated customer issues and coordinate with internal teams for effective resolution.
• Track key customer success metrics and report on account status and progress.
• Contribute to the development of best practices and resources for customer success.
• Stay informed about industry trends and competitor activities.

Requirements

• Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role.
• Demonstrated ability to build and maintain strong relationships with clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to work independently and manage priorities effectively in a remote setting.
• Experience in analyzing data and identifying trends to drive customer value.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
• A proactive, problem-solving mindset with a customer-centric approach.
• Access to a reliable internet connection and a suitable home office environment.

Benefits

• Attractive annual salary of R.
• Fully remote work arrangement, offering significant lifestyle flexibility.
• Opportunities for professional development and career progression within a growing company.
• Work with a supportive and collaborative team in a remote-first culture.
• Direct impact on customer retention and company growth.
• Contribution to product and service enhancement through customer feedback.
• Company-provided resources and tools for success.