Remote Customer Success Manager - WhatJobs Direct

Placements24; Gqeberha; Hybride; ZAR 420 000 - 600 000; Plein temps

Avantages offerts par ce poste

Health insurance

Stock options

Remote work fully

Paid time off

Home office stipend

Professional development budget

Bonuses linked to retention

Equipment provided

Access to cutting-edge tools

Supportive culture

Résumé du poste

Placements24 is recruiting a Remote Customer Success Manager to manage client relationships for a growing SaaS company. You will drive retention, expansion, and advocacy while working fully remotely with clients across multiple regions, including areas near Port Elizabeth, Eastern Cape, ZA.

You will educate clients on product features, monitor health, and develop strategic success plans to ensure optimal value and renewal rates.

Qualifications

• Proven experience in customer success or account management.
• Experience in a SaaS environment.
• Strong communication, negotiation, and presentation skills.
• Ability to analyze data and derive actionable insights for client outcomes.
• Bachelor's degree or equivalent practical experience.

Responsabilités

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively monitor client health and engagement to identify risks and opportunities.
• Conduct regular check-ins, business reviews, and strategic planning sessions with clients.
• Educate clients on product features, best practices, and new releases to maximize value.
• Identify opportunities for upselling and cross-selling based on client needs and goals.
• Serve as the primary advocate for clients internally, ensuring their voice is heard.
• Collaborate with Sales, Support, and Product teams to ensure a seamless client experience.
• Develop and execute success plans tailored to each client's business objectives.
• Gather client feedback and contribute to product roadmap and service improvements.
• Drive adoption and successful utilization of the client's platform.

Connaissances

Customer Success

Account Management

SaaS experience

Remote collaboration

Formation

Bachelor's degree in Business/Marketing

Outils

Salesforce

Gainsight

Description du poste

About the Role Our client, a rapidly growing SaaS company, is seeking a proactive and relationship-driven Remote Customer Success Manager to join their dedicated team. This is a fully remote position, empowering you to manage client relationships from the comfort of your home, serving clients across various regions, including those near Port Elizabeth, Eastern Cape, ZA . You will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. This role is critical for driving customer retention, expansion, and advocacy. If you have a passion for helping businesses succeed and excel in a remote work environment, this is the opportunity for you.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively monitor client health and engagement to identify potential risks and opportunities.
• Conduct regular check-ins, business reviews, and strategic planning sessions with clients.
• Educate clients on product features, best practices, and new releases to maximize value.
• Identify opportunities for upselling and cross-selling based on client needs and goals.
• Serve as the primary advocate for clients internally, ensuring their voice is heard and addressed.
• Collaborate with Sales, Support, and Product teams to ensure a seamless client experience.
• Develop and execute success plans tailored to each client's unique business objectives.
• Gather client feedback and contribute to product roadmap and service improvements.
• Drive adoption and successful utilization of the client's platform.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS environment.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data and derive actionable insights to drive client success.
• Demonstrated ability to manage multiple accounts and prioritize effectively in a remote setting.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• A proactive and results-oriented mindset with a passion for client advocacy.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Self-motivated and able to work independently with minimal supervision.
• Comfortable using remote collaboration tools (e.g., Zoom, Slack, Google Workspace).

Benefits

• A highly competitive annual salary of R .
• Comprehensive health, dental, and vision insurance coverage.
• Generous stock options in a growing company.
• Generous paid time off, including vacation, sick days, and holidays.
• Full remote work flexibility, allowing you to work from anywhere.
• Professional development budget for conferences, courses, and certifications.
• Annual performance bonuses tied to retention and growth targets.
• Company-provided equipment and a home office stipend.
• Access to cutting-edge tools and technologies.
• A dynamic and supportive company culture focused on employee success.